Erwin Averion
Food And Beverage Supervisor
Alaminos, Province Of Pangasinan
Summary
Accomplished Food and Beverage Supervisor with a proven track record at THE ROYAL YACHT, enhancing customer satisfaction and increasing revenue by effectively managing and upselling high-margin items. Expert in banquet operations and fine-dining, with a knack for allergen awareness and cost control. Demonstrates exceptional scheduling and team coordination skills, ensuring optimal service delivery.
Overview
15
15
years of professional experience
Work History
Food and Beverage Supervisor
THE ROYAL YACHT
04.2023 - 01.2024
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
Head Waiter
Emirates Flight Catering
12.2012 - 03.2023
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Managed food resources, memorized orders, and coordinated customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Sales Assistant
Cafe Bateel
12.2008 - 07.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
Associate Hotel And Restaurant Management
Marcelino Fule Memorial College
Alaminos Laguna 04.2001 -
Skills
Banquet operations
Fine-dining expertise
Scheduling Staff
Allergen awareness
Cost Control
Timeline
Food and Beverage Supervisor
THE ROYAL YACHT
04.2023 - 01.2024
Head Waiter
Emirates Flight Catering
12.2012 - 03.2023
Sales Assistant
Cafe Bateel
12.2008 - 07.2012
Associate Hotel And Restaurant Management
Marcelino Fule Memorial College
04.2001 -
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