ERVORD M. VERECIO
Lapu-lapu City
Summary
Enthusiastic and determined professional committed to continuous learning and personal development. Eager to acquire new skills and knowledge to drive career growth and contribute to organizational success. Dedicated to leveraging strengths to achieve impactful results in any role.
Overview
11
11
years of professional experience
Work History
Assistant Terminal Duty Officer
Aboitiz InfraCapital Cebu Airport Corporation
01.2025 - Current
- Monitor airport security protocols to maintain a safe environment for all travelers.
- Conduct routine inspections of terminal facilities to identify and report maintenance needs.
- Facilitate communication between staff and management regarding customer service issues and resolutions.
Passenger Service Assistant
MACTAN CEBU INTERNATIONAL AIRPORT
03.2023 - 01.2025
- Guided passengers through departure gates and resolved inquiries to enhance the terminal experience.
- Monitored terminal facilities and equipment to ensure seamless operational efficiency.
Customer Service Agent (PayPal)
Eperformax BPO Contacts & Center
03.2022 - 05.2023
- Resolved complex account issues related to security, login authentication, and payment processing.
- Managed account limitations and disputes, including filing and reviewing INR and SNAD claims to ensure platform security.
Casual-Service Associate
Dusit Thani Mactan Cebu
09.2019 - 03.2020
- Delivered high-quality hospitality while managing cashiering and daily operations and assisting supervisors with training modules, handouts, and email communications to support staff development.
Service Associate
Bai Hotel Cebu
05.2017 - 05.2019
- Coordinated high-level hospitality by fulfilling guest requests, providing premium amenities, and generating detailed daily and monthly financial reports.
Food and Beverage Attendant
Mandarin Plaza Hotel
09.2016 - 04.2017
- Managed in-room dining and service operations, including cashiering and the prompt fulfillment of guest requests.
Casual-F&B Associate
Shangri-la’s Mactan Resort and Spa Cebu
09.2015 - 05.2016
- Optimized service delivery by fulfilling guest requests and supporting station holders to ensure rapid transactions and efficient operations.
Education
BS - Tourism, Hotel and Restaurant Management
Leyte Normal University
Tacloban City03.2015
Skills
- Proficient in English language skills
- Can do Attitude
- Strong customer service abilities
- Skilled in Microsoft Word, Excel, and google workspace
Timeline
Assistant Terminal Duty Officer
Aboitiz InfraCapital Cebu Airport Corporation
01.2025 - Current
Passenger Service Assistant
MACTAN CEBU INTERNATIONAL AIRPORT
03.2023 - 01.2025
Customer Service Agent (PayPal)
Eperformax BPO Contacts & Center
03.2022 - 05.2023
Casual-Service Associate
Dusit Thani Mactan Cebu
09.2019 - 03.2020
Service Associate
Bai Hotel Cebu
05.2017 - 05.2019
Food and Beverage Attendant
Mandarin Plaza Hotel
09.2016 - 04.2017
Casual-F&B Associate
Shangri-la’s Mactan Resort and Spa Cebu
09.2015 - 05.2016
BS - Tourism, Hotel and Restaurant Management
Leyte Normal University
Personal Information
- Nationality: Filipino
- Date of Birth: August 6, 1995
- Height: 178cm
- Civil Status: Single
- Language: English, Filipino, Bisaya