Ervin Ralph Villanueva
Bacolod City
Summary
Seeking a long-term role in a dynamic organization where I can leverage my professional experience, skills, and knowledge to contribute effectively to the team’s success while fostering personal and professional growth.
Experienced Training and Quality Specialist with over 10 years of expertise in sales, marketing, and team development. Known for strong leadership, adaptability, and effective communication skills. Passionate about driving professional growth and delivering exceptional results in dynamic environments.
Overview
11
11
years of professional experience
Work History
Dispatch Manager
Pro Movers Inc
01.2023
Trainer and Supervisor
Transcom Worldwide
01.2018
- Managed training initiatives for clients, including Papa John’s Pizza and Disney
- Ensured consistent delivery of quality service through targeted coaching sessions.
SME Floor Support Comcast
Transcom Bacolod
01.2015
Comcast CSG Retention CSR Transcom Worldwide
01.2014
Learning and Development Trainer
AAPAC and EU, Transcom Worldwide
01.2023 - 01.2025
- Developed and facilitated comprehensive training programs for diverse teams across APAC and EU regions
- Enhanced team performance through innovative learning techniques and feedback mechanisms.
Sales and Customer Service Representative
Pro Movers Inc
01.2018 - 01.2022
- Delivered exceptional customer service, achieving high satisfaction rates and retention
- Assisted in streamlining operational processes and dispatch management.
Back-Up
Trainer Transcom Worldwide
01.2016 - 01.2018
- Provided training support for Comcast Retention, Comcast Billing, Techstyle NA, Techstyle UK, and Techstyle E-Support accounts.
Education
Bachelor of Science - Marine Transportation
West Negros University
Bacolod City, Negros Oriental01.2011
TESDA Certification - NC I & II - Welding
01.2011
Secondary Education -
La Consolacion College-Integrated School
Bacolod City, Negros Occidental01.2008
Elementary Education -
University of Negros Occidental-Recoletos
Bacolod City, Negros Occidental01.2000
Skills
- Training & Development
- Sales & Marketing Expertise
- Leadership & Team Management
- Customer Retention Strategies
- Effective Communication
- Adaptability to New Environments
- Proficiency in English Communication
Personal Information
- Age: 32
- Height: 5'9"
- Weight: 150 lbs.
- Date of Birth: 09/18/92
- Marital Status: m
Timeline
Dispatch Manager
Pro Movers Inc
01.2023
Learning and Development Trainer
AAPAC and EU, Transcom Worldwide
01.2023 - 01.2025
Trainer and Supervisor
Transcom Worldwide
01.2018
Sales and Customer Service Representative
Pro Movers Inc
01.2018 - 01.2022
Back-Up
Trainer Transcom Worldwide
01.2016 - 01.2018
SME Floor Support Comcast
Transcom Bacolod
01.2015
Comcast CSG Retention CSR Transcom Worldwide
01.2014
TESDA Certification - NC I & II - Welding
Secondary Education -
La Consolacion College-Integrated School
Elementary Education -
University of Negros Occidental-Recoletos
Bachelor of Science - Marine Transportation
West Negros University
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