Ervin Carl Ardona
Carl
Iriga City, Bicol Region
Summary
I am a passionate and driven individual focused on creating impactful work. My strengths lie in problem-solving, adaptability, and continuous improvement. This portfolio showcases the projects and experiences that define my skills and professional journey.
Overview
10
10
years of professional experience
Work History
Phone and Computer Technician
RL Tech
City Of Iriga
05.2024 - 02.2026
- Reduced repeat repairs by consistently verifying successful resolution of reported issues before closing tickets.
- Implemented quality control measures to ensure all repairs met or exceeded company standards before returning devices to customers.
- Developed comprehensive troubleshooting guides to streamline diagnostic procedures for technicians.
- Expanded company''s service offerings by acquiring specialized training in niche device repair areas such as water damage restoration or data recovery services.
Photographer and E-Commerce Video Editor
Erin Photography
01.2018 - 2023
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Conducted detailed pre-shoot consultations to understand client needs, leading to highly personalized and satisfactory outcomes.
- Collaborated with graphic designers to create visually cohesive marketing materials.
Call Center Sales Representative
EZ Access Solutions Inc.
01.2016 - 01.2018
- Conducted follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.
- Achieved high conversion rates through skillful negotiation tactics applied throughout the sales funnel stages.
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
Education
Bachelor of Science - Computer Science
ACLC College of Iriga Inc.
Iriga City, Province Of Camarines Sur, Philippines01-2016
High School -
Zeferino Arroyo High School
Iriga City, Province Of Camarines Sur, Philippines01-2014
Skills
Communication Skills
Timeline
Phone and Computer Technician
RL Tech
05.2024 - 02.2026
Photographer and E-Commerce Video Editor
Erin Photography
01.2018 - 2023
Call Center Sales Representative
EZ Access Solutions Inc.
01.2016 - 01.2018
Bachelor of Science - Computer Science
ACLC College of Iriga Inc.
High School -
Zeferino Arroyo High School