ERUEL DALISAY
Purok 2 Alambre Toril, Davao City,NSA
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
Work History
Operations Manager
VXI Global Holdings
03.2021 - Current
- Improved operational management systems, processes, and best practices to enhance efficiency and effectiveness
- Managed the organizationʼs operational budgets, ensuring efficient utilization of resources
- Formulated strategic and operational objectives aligned with organizational goals
- Determined call center operational strategies by conducting exercises like performance reviews, capacity planning, and needs assessment
- Prepared call center performance reports
- Responsible for making sure that the different duties that are assigned to call center department staff are monitored to ensure they are efficiently carried out
- Attended internal and/or client meetings, calibration sessions, etc.
- Ensured 100% goal attainment of All Operational KPIs
- Demonstrated ability to relate to, communicate with and motivate employees to sustain high performance and quality levels.
TEAM LEADER/SUPERVISOR
VXI Global Holdings
03.2020 - 03.2021
- Set clear team goals
- Oversee day‑to‑day operation
- Listen to team membersʼ feedback and resolve any issues or conflicts
- Discover training needs and provide coaching
- Create an inspiring team environment with an open communication culture
Associate Trainer
VXI Global holdings
12.2018 - 03.2020
- Facilitate technology based training programs for a diverse population
- Demonstrate how to get customers involved with products and services
- Work with the training manager to ensure daily completion of the training agenda as outlined
- Facilitate the design and continuous improvement of existing training programs.
Customer Service Representative
VXI Global Holdings
12.2017 - 12.2018
- Manage large amounts of incoming phone calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Identify and assess customersʼ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Education
Bachelor of Science -
DMMA COLLEGE OF SOUTHERN PHILIPPINES
04.2001 -
Skills
Creative problem solving
Timeline
Operations Manager
VXI Global Holdings
03.2021 - Current
TEAM LEADER/SUPERVISOR
VXI Global Holdings
03.2020 - 03.2021
Associate Trainer
VXI Global holdings
12.2018 - 03.2020
Customer Service Representative
VXI Global Holdings
12.2017 - 12.2018
Bachelor of Science -
DMMA COLLEGE OF SOUTHERN PHILIPPINES
04.2001 -
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