Summary
Overview
Work History
Education
Skills
Training Certificates
Travelling
Timeline
Generic
Ersah Saira A. Salas

Ersah Saira A. Salas

Pampanga

Summary

Seeking an entry-level position as a Virtual Assistant to begin my career in a high level professional environment. To secure employment with a reputable company, where I can utilize my skills and business studies background to the maximum.

Professional administrative specialist ready to enhance operational efficiency and client satisfaction. Proven track record in managing schedules, organizing digital files, and handling customer inquiries with precision. Known for collaboration, reliability, and flexibility in dynamic environments, with expertise in time management and communication.

Overview

12
12
years of professional experience

Work History

Home Based Online Teacher

Novakid Inc.
02.2022 - Current
  • Teaching ESL to children ages 16 and under from various places in Europe and Asia.
  • Effectively establish rapport and adapting to students' needs.
  • Writing notes to summarize the lesson and further motivate the student.

Home Based Online Teacher

51Talk
07.2020 - 03.2023
  • Teaching ESL to adult’s ages 35 and children under 2 from various places in China.
  • Navigating new teaching platforms to present materials.
  • Coming up with lessons plans for students of different English levels and competency.
  • Quickly establishing rapport and adapting to students' needs.
  • Writing notes to summarize the lesson and further motivate the student.

Food and Beverage Attendant/ Lead Cashier/ Receptionist

Clark Marriott Hotel
07.2018 - 10.2019
  • Responsible for posting guest charges and credits into each guest folio on a daily basis.
  • Answers call, make a reservation, and customer inquiries.
  • Ensures that guests have enjoyable experiences by providing quality customer service.
  • One of the POS and Open Table Champions.
  • Responsible for menu maintenance.
  • Part of the pre-opening team.
  • Awarded employee of the month.

Food and Beverage Attendant/ Cashier/ Receptionist

Marriott Memphis East
10.2016 - 10.2017
  • Processed customer bills, cash, credit card, and discount transactions, customer relations, inquiries and complaints via telephone, email, or in person.
  • Ensured their comfort, satisfaction and safety, took and served food and beverage orders according to prescribed standards of service.
  • Supervisory role in training, mentoring, maintaining worker schedules, and reviewing efforts of new employees.
  • Awarded employee of the month.

Food and Beverage Attendant/ Cashier/ Receptionist

Azzurro Hotels and Leisure Inc.
05.2015 - 10.2016
  • Worked the front desk, handled reservations, took and served food and beverage orders, responded to customer inquiries and complaints, managed housekeeping duties, handled customer payments (cash and credit), offered successfully “upsell” opportunities to guests to increase billing.
  • Awarded employee of the month.
  • Supervisory role in training, mentoring, maintaining worker schedules, and reviewing efforts of new employees.

On the Job Training Food and Beverage Attendant/ Cashier/ Receptionist

The Tides Hotel Boracay and Cafe Juan
10.2013 - 02.2015
  • Front desk assistant, dining service staff, bar staff, catering, customer relations.

Education

Bachelor of Science - Hotel and Restaurant Management

Holy Angel University
06-2015

Skills

  • Computer Literate
  • Microsoft office
  • Excel spreadsheets
  • Customer Service Oriented
  • Verbal and written communication
  • Meeting scheduling
  • Filing and data archiving
  • Compassionate care
  • Meeting note taking
  • Travel planning
  • Work independently
  • Work collaboratively
  • Attention to detail
  • Ability to identify critical issues and respond quickly
  • Ability to carefully read and follow directions
  • Email management
  • Flexibility in work duties and schedule
  • Editing and proofreading
  • Ability to work long hours
  • Document and file management
  • Empathy
  • Compassion
  • Precision
  • Can Undergo Training
  • Calendar management
  • Data entry

Training Certificates

  • IELTS
  • TESOL Certified
  • Fire safety and Drill, 11/15
  • Earthquake Preparedness & Basic First Aid Seminar, 09/15
  • Food and Beverage, Flower Arrangement Seminar, 08/14
  • Bartending and Coffee Seminar, 02/14
  • DINE Philippines, Restaurant Management Seminar Series, Pampanga, Philippines, 12/13
  • Hotel Overview, Basic Hotel Operations and Career in Hospitality Industry, 09/12
  • PDPR Seminar on Power Dressing and Customer Service, 09/12
  • Trends in Tourism Branding Forum, 09/12

Travelling

Learning and immersing myself to other peoples culture makes me learn more about myself and my love for travelling. 

My independent introverted self learned how to be comfortable in being alone in a foreign country. The first time I traveled solo I found out that I'm a really good navigator and an excellent light packer with how organized my luggage was.

I used to be a picky eater but when I started to travel I learned how to appreciate food more and opened my eyes that trying new things only allows people to grow. Like learning a new language doesn't only show respect to other culture but it made me realize that it's never to late learn new things everyday.



Timeline

Home Based Online Teacher

Novakid Inc.
02.2022 - Current

Home Based Online Teacher

51Talk
07.2020 - 03.2023

Food and Beverage Attendant/ Lead Cashier/ Receptionist

Clark Marriott Hotel
07.2018 - 10.2019

Food and Beverage Attendant/ Cashier/ Receptionist

Marriott Memphis East
10.2016 - 10.2017

Food and Beverage Attendant/ Cashier/ Receptionist

Azzurro Hotels and Leisure Inc.
05.2015 - 10.2016

On the Job Training Food and Beverage Attendant/ Cashier/ Receptionist

The Tides Hotel Boracay and Cafe Juan
10.2013 - 02.2015

Bachelor of Science - Hotel and Restaurant Management

Holy Angel University
Ersah Saira A. Salas