ERNJAN MARTINEZ BESINAN
PANABO CITY
Summary
Proven Hotel Assistant with experience at P&O Cruise, Carnival U.K, and a Server at Bulgogi Korean Restaurant, I excel in customer service and time management. Demonstrated ability to enhance guest satisfaction through meticulous attention to detail and effective multitasking. Skilled in food and beverage service, fostering teamwork, and elevating hospitality standards.
Overview
7
7
years of professional experience
Work History
Hotel Assistant
P&O Cruise, Carnival U.K
Southampton, England
10.2024 - Current
- Thoroughly washing, rinsing, and sanitizing all dishes, silverware, pots, pans, and other galley utensils used during meal service.
- Cleaning and sanitizing all galley surfaces, including floors, counters, appliances, and equipment.
- Properly disposing of food waste and cleaning debris from the galley.
- Using cleaning chemicals safely and according to manufacturer instructions.
- Basic cleaning and upkeep of kitchen equipment, reporting any malfunctions to the appropriate personal.
Server
Bulgogi Korean Restaurant
Davao City, Province Of Davao Del Sur, Philippines
07.2018 - 11.2022
- Greeting guests and taking drink and food orders.
Staying attentive to the needs of guests in the dining area. - Delivering food from the kitchen to the guests. Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
- Following health code standards with regards to the handling of food.
- Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris.
- Providing detailed menu information and multi-task with various front-of-the-house duties, including collecting payment.
- Perform side duties before breaktime.
- Perform suggestive
Education
Vocational - Hotel And Restaurant Services
GABRIEL TABORIN COLLEGE OF DAVAO FOUNDATION INC.
Davao City, Province Of Davao Del Sur, Philippines04-2018
High School Diploma -
PANABO NATIONAL HIGH SCHOOL
Panabo, Province Of Davao Del Norte, Philippines04-2014
Skills
- Food and beverage service
- Customer Service
- Time Management
- Multitasking
- Flexibility
- Teamwork and collaboration
- Attention to detail
- Goal setting
- Hospitality management
- Interpersonal communication
Languages
English
Upper intermediate (B2)
Tagalog
Bilingual or Proficient (C2)
Timeline
Hotel Assistant
P&O Cruise, Carnival U.K
10.2024 - Current
Server
Bulgogi Korean Restaurant
07.2018 - 11.2022
Vocational - Hotel And Restaurant Services
GABRIEL TABORIN COLLEGE OF DAVAO FOUNDATION INC.
High School Diploma -
PANABO NATIONAL HIGH SCHOOL