Ernist Daryl Arconado
Taguig, Metro Manila,00
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Valor Global
11.2024 - 07.2025
- Provided exceptional customer support through phone and email communication.
- Resolved customer inquiries efficiently, ensuring a high level of satisfaction.
- Assisted in processing orders and managing returns effectively.
- Leveraged CRM systems to track customer interactions and feedback.
Chat Support Specialist
24/7 AI
06.2024 - 11.2024
- Provided timely responses to customer inquiries via chat platform, enhancing customer satisfaction.
- Assisted customers in troubleshooting technical issues, ensuring seamless product usage.
- Collaborated with team members to resolve complex customer concerns efficiently.
- Maintained detailed records of customer interactions in CRM system for future reference.
Senior Premier Customer Service Speacialist
Service First
02.2017 - 06.2024
- Provided exceptional support to customers, resolving inquiries and issues efficiently specially processing the loan applications.
- Developed and maintained strong relationships with clients, enhancing customer satisfaction.
Education
Bachelor of Science - Electronics
Taguig City University
Taguig, Philippines04-2011
Taguig National High School
Taguig, Philippines04-2007
Tenemenent Elementary School
Taguig, Philippines04-2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Conflict resolution
- Payment processing
- Customer satisfaction measurement
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
English
Upper intermediate (B2)
Timeline
Customer Service Representative
Valor Global
11.2024 - 07.2025
Chat Support Specialist
24/7 AI
06.2024 - 11.2024
Senior Premier Customer Service Speacialist
Service First
02.2017 - 06.2024
Bachelor of Science - Electronics
Taguig City University
Taguig National High School
Tenemenent Elementary School
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