ERNIEJON YGOT
Service Resolution Team
CAMBARO MANDAUE CITY,CEB
Summary
Motivated and reliable professional with several years of experience in help desk and technical support. Skilled in resolving client issues efficiently and providing excellent service in high-paced environments. Seeking to contribute technical expertise and problem-solving abilities in a dynamic team setting.
Overview
8
8
years of professional experience
Work History
Technical Support Specialist
Newfold Digital
2019.10 - Current
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Technical Support Representative
1&1 Ionos
2019.01 - 2019.08
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed high levels of call flow and responded to technical support needs.
Customer Support Specialist
Alorica
2018.06 - 2019.01
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Customer Support Representative
Tech Mahindra
2017.06 - 2017.08
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
University of The Visayas
Colon Cebu City. 2001.04 -
Skills
Customer support
Remote support
Troubleshooting and diagnosing
Technical support
Desktop support
Data entry
Timeline
Technical Support Specialist
Newfold Digital
2019.10 - Current
Technical Support Representative
1&1 Ionos
2019.01 - 2019.08
Customer Support Specialist
Alorica
2018.06 - 2019.01
Customer Support Representative
Tech Mahindra
2017.06 - 2017.08
High School Diploma -
University of The Visayas
2001.04 -