Ernesto Jr. Esparaguera

• Maintained up-to-date knowledge of product offerings and promotions.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.
• Delivered prompt service to prioritize customer needs.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Identified and resolved discrepancies and errors in customer accounts.

• Led team in daily operations, improving workflow efficiency and productivity.
• Mentored junior staff, fostering skill development and enhancing team performance.
• Streamlined processes, reducing operational bottlenecks and increasing output consistency.
• Implemented training programs to enhance employee competencies and safety awareness.
• Analyzed performance metrics to identify areas for improvement and optimize resources.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Conducted regular reviews of operations and identified areas for improvement.

• Supervised daily operations to ensure compliance with safety regulations and company policies.
• Trained and mentored new team members on operational procedures and best practices.
• Streamlined workflow processes, resulting in increased efficiency and reduced downtime.
• Conducted performance evaluations, providing constructive feedback to enhance team productivity.

Deal with passengers’ or customers’ flight queries. verify travel documents and provide boarding passes, tell passengers o customers about luggage restrictions, weigh baggage, and collect any excess weight charges over the phone.