Summary
Overview
Work History
Education
Skills
Timeline
Generic
ERNESTO TAN JR

ERNESTO TAN JR

Quezon City

Summary

Seasoned Pit Manager with a proven track record at Dowinn Casino, enhancing game integrity and customer satisfaction. Expert in regulatory compliance and staff leadership, I excel in interpersonal communication and player de-escalation. My background includes significant roles across prestigious casinos, where I've honed my skills in both customer service and team mentoring.

Overview

18
18
years of professional experience

Work History

Pit Manager

Dowinn Casino
01.2024 - Current

Oversee the daily operation of the casino pit.

Manage and supervise pit staff, including dealers and supervisors.

Ensure compliance with all gaming regulations and company policies.

Monitor game integrity and address any irregularities.

Handle costumer disputes and complaints professionally.

Ensure accurate and timely reporting of all gaming activities.

Pit Supervisor/ Acting Pit Manager

UIG/DOWINN CASINO
11.2021 - 01.2024

Oversees table procedures are in accordance to company and house rules.

Tackles procedural infractions and table disputes.

Tracks players gaming activity in accordance with the government anti money laundering policy.

Pit Supervisor

City of Dreams Manila
05.2014 - 03.2021

Was part of the opening team. Trained dealers with the games of Craps,Roulette,Baccarat,Blackjack,and Pontoon.

Oversees table procedures are in accordance to the company and house rules.

Used the ATOM for table inventory win/loss and player tracking.

Casino Dealer

Carnival Cruise Line
07.2012 - 02.2014

Dealer Inspector

Genting Malaysia Berhad
01.2007 - 06.2010

Have dealt the games of Baccarat,Pontoon,Blackjack and Moneywheel.

Ensure table and game security at all times.

Providing good customer service in accordance to table procedures.

Education

B.S Hotel And Restaurant Management -

Southeast Asian College
Welcome Rotonda Manila
03.1995

Skills

Courteous and Professional

Excellent interpersonal

Excellent customer service

Player de-escalation

Leadership and Mentoring

Timeline

Pit Manager

Dowinn Casino
01.2024 - Current

Pit Supervisor/ Acting Pit Manager

UIG/DOWINN CASINO
11.2021 - 01.2024

Pit Supervisor

City of Dreams Manila
05.2014 - 03.2021

Casino Dealer

Carnival Cruise Line
07.2012 - 02.2014

Dealer Inspector

Genting Malaysia Berhad
01.2007 - 06.2010

B.S Hotel And Restaurant Management -

Southeast Asian College
ERNESTO TAN JR