Seasoned Pit Manager with a proven track record at Dowinn Casino, enhancing game integrity and customer satisfaction. Expert in regulatory compliance and staff leadership, I excel in interpersonal communication and player de-escalation. My background includes significant roles across prestigious casinos, where I've honed my skills in both customer service and team mentoring.
Oversee the daily operation of the casino pit.
Manage and supervise pit staff, including dealers and supervisors.
Ensure compliance with all gaming regulations and company policies.
Monitor game integrity and address any irregularities.
Handle costumer disputes and complaints professionally.
Ensure accurate and timely reporting of all gaming activities.
Oversees table procedures are in accordance to company and house rules.
Tackles procedural infractions and table disputes.
Tracks players gaming activity in accordance with the government anti money laundering policy.
Was part of the opening team. Trained dealers with the games of Craps,Roulette,Baccarat,Blackjack,and Pontoon.
Oversees table procedures are in accordance to the company and house rules.
Used the ATOM for table inventory win/loss and player tracking.
Have dealt the games of Baccarat,Pontoon,Blackjack and Moneywheel.
Ensure table and game security at all times.
Providing good customer service in accordance to table procedures.
Courteous and Professional
Excellent interpersonal
Excellent customer service
Player de-escalation
Leadership and Mentoring