Summary
Work History
Education
References
Timeline
Generic
ERNESTO ELMIDO

ERNESTO ELMIDO

Marilao, Province of Bulacan

Summary

I seek challenging opportunities where I can fully use my skills for the success of the organization. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Technical Support Representative

Sitel Eton Philippines
01.2023 - 03.2024
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
  • Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.

Customer Service Representative

Telus International
06.2022 - 11.2022

Technical Support Representative

Alorica
01.2022 - 05.2022

Customer Service Representative

Concentrix
10.2021 - 01.2022

Customer Service Representative

Sterling Global Call Center
09.2019 - 09.2021

Coordinator

3MD Logistic
03.2018 - 09.2019
  • Handling deliveries route and distribution.

Education

Computer Engineering2nd yr -

City College of Manila
01.2001 - 04.2003

References

  • Rovel Gutierez, Optum, Customer Service Representative, +639279536002
  • Gell Jacinto, Business Owner, +639206884672
  • Mary Jane Ancheta Tealco, Ipsos, Field Researcher, 09777993823

Timeline

Technical Support Representative

Sitel Eton Philippines
01.2023 - 03.2024

Customer Service Representative

Telus International
06.2022 - 11.2022

Technical Support Representative

Alorica
01.2022 - 05.2022

Customer Service Representative

Concentrix
10.2021 - 01.2022

Customer Service Representative

Sterling Global Call Center
09.2019 - 09.2021

Coordinator

3MD Logistic
03.2018 - 09.2019

Computer Engineering2nd yr -

City College of Manila
01.2001 - 04.2003
ERNESTO ELMIDO