Ernesto Aliasas
Nursing Graduate
Lemery
Summary
Reliable and upbeat Retail Specialist successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Industrious Job Title offering Number years of bakery industry experience ready to add value to Company team. Well-versed in processing accurate sales transactions and providing superior customer service.
Overview
27
27
years of professional experience
16
16
years of post-secondary education
6
6
Certifications
Work History
Retail Specialist
Globe Telecom Inc.
Lemery
07.2013 - Current
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Retail Specialist
Tems And Staffers Inc
Quezon City
02.2012 - 03.2013
Branch Service Office Assistant
Bagong Sigla Cooperative
Quezon City
04.2011 - 07.2011
- Monitored security to help maintain equipment, data and information safety.
- Collaborated with various departments to complete assigned tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Call Agent
Rapide Auto Service Experts
Makati City
02.2005 - 08.2005
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Connected callers with appropriate professional, department, or business.
- Attended training to stay up to date with new products and service offerings.
- Escalated complex matters to management to request information or appropriate action to resolve.
- Recognized and documented trends in customer calls to facilitate process improvements.
Usher/ Porter
DASC
Manila
02.2004 - 06.2004
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments, and issued tickets.
- Worked with other staff members to facilitate smooth flow of operations.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Surveilled venue to verify guest adherence to safety rules.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Handled crowd control to maintain order and prevent overcrowding.
- Reported maintenance or equipment issues for fast resolution to minimize downtime.
- Maintained clean and organized venue to create pleasant experience for guests.
- Maintained professional demeanor to represent venue and create positive impression.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
Service Crew Member
Red Ribbon Bakeshop
Quezon City
06.2003 - 10.2003
- Kept customers and crew areas organized.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Cooked, prepared and bagged food for customers.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Worked front counter, drive-thru and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Calculated totals, processed payments and issued receipts.
Service Crew Member
WenPhil Inc
Quezon City
07.2002 - 04.2003
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Operated cash registers and POS systems, handling over $Amount in cash daily.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Worked front counter, drive-thru and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Stocked shelves to organize aisles in assigned department.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Cooked, prepared and bagged food for customers.
- Kept customers and crew areas organized.
Sales Staff Member
Evergotesco
Pasig City
10.1999 - 03.2000
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
Sales Clerk
Gain Marketing
SM Quiapo
06.1998 - 09.1998
- Counted nightly income, categorizing, and sending to bank on weekly basis.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Facilitated sales of services and goods.
- Cleaned up gas and other spills in accordance with spill procedures.
- Pumped gas for guests and took payments.
- Maintained inventory of all saleable items.
- Maintained clean and orderly work station.
- Built trustful relationships with customers to encourage return visits.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
- Trained and mentored new employees on company procedures and safety protocols.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Exceeded over Number sales quotas, successfully achieving recognition for outstanding performance.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Pump Attendant
Nina Shell Gold
San Juan City
05.1997 - 12.1998
- Pumped gas for guests and took payments.
- Maintained inventory of all saleable items.
- Facilitated sales of services and goods.
- Cleaned up gas and other spills in accordance with spill procedures.
- Built trustful relationships with customers to encourage return visits.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained clean and orderly work station.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Promoted special offers and discounts to customers to maximize sales.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Monitored and maintained organized work space, confirming efficient operations.
- Checked tools and equipment to prevent accidents and injuries.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
- Responded to all customer inquiries thoroughly and professionally.
- Removed safety hazards, soiled items, and trash from customer areas.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Followed safety protocols while working, avoiding accidents and injuries.
Education
Primary -
Cabatang Elementary School
Cabatang Tiaong Quezon 06.1986 - 03.1991
High School -
Lusacan National High School
Lusacan Tiaong Quezon 06.1991 - 11.1995
Bachelor Of Science - Nursing
Central Colleges of The Philippines
Aurora Blvd. Quezon City 06.2004 - 04.2007
Bachelor Of Science In Nursing - Nursing
Lipa City Colleges
Lipa City Batangas 06.2007 - 03.2009
Bachelor Of Science - Accountancy
Central Colleges of The Philippines
Aurora Blvd. Quezon City 10.2000 - 11.2002
Skills
Attention to Detail
undefinedCertification
RED CROSS Standard First Aid And Basic Life Support with CPR and AED- December 2019
Timeline
RED CROSS Standard First Aid And Basic Life Support with CPR and AED- December 2019
12-2019
ATLANTIC SAFETY CONSULTANCY, INC. Standard First Aid and BLS CPR with AED Training
06-2018
GLOBE UP Liftiny Service Champion- Course 100 : Achieving Superior Service
11-2016
Retail Specialist
Globe Telecom Inc.
07.2013 - Current
Retail Specialist
Tems And Staffers Inc
02.2012 - 03.2013
Branch Service Office Assistant
Bagong Sigla Cooperative
04.2011 - 07.2011
IPRS Center for Advance Information and Supplimental Studies: Intensive Continuing Education on the Special Child;Learning and Caring Techniques , Essential t
11-2009
IPRS Center for Advance Information and Suplimental Studies: The Special Child: Learning and Caring techniques Essential to Care Giving and Nursing Care.
11-2009
International Nursing Lecture: Client Safety, Security and Privacy Requirements in Medical - Surgical Nursing Practice
01-2009
Bachelor Of Science In Nursing - Nursing
Lipa City Colleges
06.2007 - 03.2009
Call Agent
Rapide Auto Service Experts
02.2005 - 08.2005
Bachelor Of Science - Nursing
Central Colleges of The Philippines
06.2004 - 04.2007
Usher/ Porter
DASC
02.2004 - 06.2004
Service Crew Member
Red Ribbon Bakeshop
06.2003 - 10.2003
Service Crew Member
WenPhil Inc
07.2002 - 04.2003
Bachelor Of Science - Accountancy
Central Colleges of The Philippines
10.2000 - 11.2002
Sales Staff Member
Evergotesco
10.1999 - 03.2000
Sales Clerk
Gain Marketing
06.1998 - 09.1998
Pump Attendant
Nina Shell Gold
05.1997 - 12.1998
High School -
Lusacan National High School
06.1991 - 11.1995
Primary -
Cabatang Elementary School
06.1986 - 03.1991
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