ERNEST M. CALUAG
Assistant Store Manager
Block 64 Lot112 Rome St., Jade Residence Malagasang 1-G ,Imus
Summary
Well-trained Assistant Restaurant Manager promoting 8.5 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills. Experienced Assistant Restaurant Manager bringing demonstrated success in developing and motivating strong restaurant teams to assist customers . Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.
Overview
16
16
years of professional experience
Work History
Assistant Restaurant Manager
Herfy Food Services
Aflaj, Saudi Arabia
09.2018 - 01.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Approved regular payroll submissions for employees.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Analyzed and interpreted store trends to facilitate planning.
- Rotated merchandise and displays to feature new products and promotions.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Assistant Store Manager
Dairy Queen
Jeddah, Saudi Arabia
11.2013 - 11.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Approved regular payroll submissions for employees.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Analyzed and interpreted store trends to facilitate planning.
- Rotated merchandise and displays to feature new products and promotions.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Shift Supervisor
Dairy Queen
Riyadh, Saudi Arabia
11.2011 - 11.2013
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Helped store management meet standards of service and quality in daily operations.
- Conducted inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Responded to and resolved customer questions and concerns.
- Applied security, safety and loss prevention strategies during shifts.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Regulated pricing, inventory count and supply during shift hours.
- Educated employees on menu updates and procedural changes.
- Trained new employees and delegated daily tasks and responsibilities.
- Coached team members in techniques necessary to complete job tasks.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference purposes.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
- Enforced company policies and regulations with employees.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Tracked daily production, inventory usage and any notable incidents on behalf of managements to support operational planning and strategic decision making.
Team Leader
KFC Philippines
Manila, Manila
02.2003 - 06.2010
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Assisted [Job title] with new hire processing and existing training programs.
- Kept equipment running by clearing jams using [Tool] and [Tool].
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Molded team and embraced change to adapt within dynamic market.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Education
High School Diploma -
E. Rodriguez Jr. High School
Mayon St., Quezon City 03.2021 - 06.2021
Skills
Food and beverage knowledge
Opening and closing procedures
Cost controls
Safe food handling
Kitchen staff coordination
Scheduling
Strategic Planning
Workflow planning
Kitchen equipment operation and maintenance
Customer Service
Supervision
Computer proficiency
Written Communication
Self-motivated professional
Clerical
Timeline
High School Diploma -
E. Rodriguez Jr. High School
03.2021 - 06.2021
Assistant Restaurant Manager
Herfy Food Services
09.2018 - 01.2021
Assistant Store Manager
Dairy Queen
11.2013 - 11.2017
Shift Supervisor
Dairy Queen
11.2011 - 11.2013
Team Leader
KFC Philippines
02.2003 - 06.2010