ERNEST LIBENSHTEIN
Fractional COO (Primary) | Interim CEO / CRO
Makati City, Metro Manila
Summary
Fractional COO (Primary) | Interim CEO / CRO (Secondary) Hands-on fractional operator turning chaos into KPI-driven revenue systems. I rebuild operations, align marketing + sales, and install measurable execution (KPIs/OKRs, CRM, workflows, reporting) for startups, eCommerce brands, agencies, and wellness businesses. Remote
US/EU focus (Asia also OK)
20-25 hrs/week
Overview
14
14
years of professional experience
3
3
Languages
Work History
Fractional COO / Hands-on Startup Operator (Multi-startup platform)
360/365 INC
01.2023 - 01.2026
- Led execution across multiple startups (tech, healthcare, retail), translating founder goals into quarterly plans and weekly sprints.
- Built operating cadence and systems (scorecards, workflows, QA) and delivered hands-on when needed (websites, automation, launches).
- ~30 employees + ~20 freelancers
- Reduced delivery cycle time by 20–40% and “stuck task” backlog by 30–60% through SOPs + ownership + cadence.
- Improved lead response speed by 25–70% via CRM routing/automation and defined follow-up processes.
- Increased funnel conversion by 10–35% through customer journey + website/funnel fixes and offer alignment.
COO (E-commerce & Retail Sales, Global)
Elevation Tech
01.2020 - 01.2023
- Led global ops for beauty eCommerce expansion across Asia, Dubai, and South America; supported market-entry execution.
- Rebuilt sales + support processes (training, standards, incentives) to support conversion, retention, and consistency.
- Managed ~200 headcount (direct/indirect)
- Revenue lift of 10–30% YoY (or 5–15% per quarter during focused growth pushes) by aligning ops + sales enablement + funnel reporting.
- Reduced support response time by 30–70% and operational errors/returns by 10–25% through standards + QA + training.
- Improved gross margin by 2–6 points via pricing discipline and operational efficiency.
Co-Founder / Business Consultant (Sales, Marketing & Management)
MegaBoss Corp
01.2018 - 01.2020
- Consulted SMBs on sales/marketing systems, KPI reporting, and remote team structure; delivered online training.
- Increased qualified leads by 20–80% and conversion by 10–30% by improving offer clarity, lead handling, and follow-up cadence.
- Improved team productivity/weekly output by 15–40% through KPI cadence and structured execution routines.
Co-Owner (Outsourced Marketing & Sales Enablement; in-house for clients)
GR Agency (Ukraine)
01.2015 - 01.2018
- Operated as an in-house growth team for clients; built delivery workflows (approvals/QA) and sales enablement programs.
- Team ~10
- Increased qualified leads by 20–70% through consistent execution + targeting + creative iteration.
- Reduced delivery cycle time by 20–50% using SOPs and QA/approval workflows; improved client retention through consistent reporting.
CEO
Financial Investment Firm
01.2012 - 01.2015
- Led ~60-person organization
- Built and managed sales, marketing, and operations departments; led ~60-person organization with daily performance management and target delivery.
- Improved target attainment by 10–25 points through KPI discipline, incentives, and process standardization.
Education
MBA - Business Management
Bar-Ilan University
Ramat Gan, Israel01.2011
BSc - Industrial & Management Engineering
Sami Shamoon College
Ashdod, Israel01.2009
Skills
- Revenue & Operations
- GTM Execution
- KPI/OKR Cadence
- Process Design (SOPs/QA)
- Sales Leadership & Call Centers
- Marketing Strategy
- CRM & Automation
- Project/Program Management
- Hiring & Department Build
- Founder Advisory
Timeline
Fractional COO / Hands-on Startup Operator (Multi-startup platform)
360/365 INC
01.2023 - 01.2026
COO (E-commerce & Retail Sales, Global)
Elevation Tech
01.2020 - 01.2023
Co-Founder / Business Consultant (Sales, Marketing & Management)
MegaBoss Corp
01.2018 - 01.2020
Co-Owner (Outsourced Marketing & Sales Enablement; in-house for clients)
GR Agency (Ukraine)
01.2015 - 01.2018
CEO
Financial Investment Firm
01.2012 - 01.2015
MBA - Business Management
Bar-Ilan University
BSc - Industrial & Management Engineering
Sami Shamoon College
TRAINING
- Training: NLP Master Practitioner & Hypnotherapy (2024-2025)
- Management Consulting Foundations (MECE) (2019-2021)
- Entrepreneurship & Venture Creation (2011-2012)
- Investment Mgmt/Brokerage Ops (2004-2005)
Representative Outcomes
- Cycle time -20-40% and stuck-task backlog -30-60% via SOPs, QA/approvals, ownership, and weekly cadence.
- Lead response speed +25-70% through CRM routing/automation, scripts, and follow-up standards.
- Funnel conversion +10-35% via offer + customer journey + website/funnel optimization.