Ernest Eugenio

● Responsible for day to day Operations Management and Performance Management of your team.
● Ensure SLAs and performance objectives are met through strong ticket management practices.
● Drive and follow through on solutions locally for large global enterprise customers.
● Daily management and professional development of a team of rank & file level/individual contributors who are focused on tasks such as resolution of service disruption, incident management,
request for change or a wish to escalate resolution.
● Support and guide the team through Problem Management to detect root causes and mitigate against future events.
● Assist in formulating and implementing strategies to improve productivity and adherence to SLAs while ensuring ITIL standards are followed.
● Coach, motivate and promote employee engagement
● Responsible for leading/championing all Company / HR policy and directives to ensure full compliance within your team.
● Adhere to and enforce the Verizon Code of Conduct.
● Perform any other task as required or communicated to you by your leadership.
● Comply with ISO 9001 and ISO/IEC 27001 standards to meet certification requirements. Adhere to Verizon's policies such as security policy CPI-810.

● Responsible for day to day Operations Management and Performance Management of your team.
● Ensure SLAs and performance objectives are met through strong ticket management practices.
● Drive and follow through on solutions locally for large global enterprise customers.
● Daily management and professional development of a team of rank & file level/individual contributors who are focused on tasks such as resolution of service disruption, incident management,
request for change or a wish to escalate resolution.
● Support and guide the team through Problem Management to detect root causes and mitigate against future events.
● Assist in formulating and implementing strategies to improve productivity and adherence to SLAs while ensuring ITIL standards are followed.
● Coach, motivate and promote employee engagement
● Responsible for leading/championing all Company / HR policy and directives to ensure full compliance within your team.
● Adhere to and enforce the Verizon Code of Conduct.
● Perform any other task as required or communicated to you by your leadership.
● Comply with ISO 9001 and ISO/IEC 27001 standards to meet certification requirements. Adhere to Verizon's policies such as security policy CPI-810.

● Performs technical activities for multiple technologies and/or
customers
● Conducts low-level analysis of incidents using basic troubleshooting commands
● Works with some supervision
● Comply with ISO 9001 and ISO/IEC 27001 standards to
meet certification requirements.
● Adhere to Verizon's policies, such as security policy CPI-810.

Perform a multi-functional maintenance role in the account, be the first point of contact for the account’s customers whether the issue is proactively detected or reactively called in by the customer

Provide technical support for all Level 1 to 3 Linksys devices (modems, switches, wired and wireless routers)