ERNEST ARISTON V. EVANGELISTA
Customer Success Specialist
San Jose Del Monte
Summary
Aspiring to join your dynamic team to contribute my skills while further enhancing my abilities in a collaborative environment.
Overview
16
16
years of professional experience
16
16
years of post-secondary education
Work History
Customer Success Specialist
HGS/OSS
05.2024 - 12.2024
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
Player Support
Movate INC.
09.2022 - 05.2024
- Answering emails of customers who needs assistance with the issue they had with their game
Roadside Assistance Associate
CSS CORP INC.
10.2021 - 09.2022
Helping customers who were stranded because of any issues on their vehicle.
Quality Assurance
Virtualist Business Solutions
11.2018 - 10.2021
Reviewing all transactions generated by our negotiators and doing case management if the negotiations made were incorrect.
Customer Service Representative
Afni Contact Solutions INC.
06.2018 - 09.2018
Tech Support Representative
Convergys INC.
12.2017 - 01.2018
Subject Matter Expert
Teleperformance INC
11.2014 - 02.2017
Tech Support Representative
Teleperformance INC.
10.2011 - 11.2014
IT OIC
Siena College of San Jose
02.2011 - 04.2011
Part Time IT staff
Siena College of San Jose
06.2009 - 04.2010
Education
Bachelor’s Degree - Computer Science
Siena College Of San Jose
01.2005 - 01.2011
Secondary - undefined
Academia de San Lorenzo
01.2001 - 01.2005
Elementary - undefined
Cielito Zamora Elementary School
01.1995 - 01.2001
Skills
Zen desk specialization
Jira Specialization
Salesforce
Weight
90 kilos
Personal Information
- Age: 36
- Height: 5'2
Character references
Name: Julie Añada
Position: Team Leader
Number: 09562693082
Company: HGS/OSS
Name: Claire Pecho
Position: Team Leader
Number: 09544224681
Company: HGS/OSS
Name: Ma. Aubrey Jhine R. Buban
Position: Junior Account Manager
Number: 09352324973
Company: HGS/OSS
Name: Magnolia Villareal
Position: Team Lead
Number:09055313416
Company: Virtualists Business solutions
Timeline
Customer Success Specialist
HGS/OSS
05.2024 - 12.2024
Player Support
Movate INC.
09.2022 - 05.2024
Roadside Assistance Associate
CSS CORP INC.
10.2021 - 09.2022
Quality Assurance
Virtualist Business Solutions
11.2018 - 10.2021
Customer Service Representative
Afni Contact Solutions INC.
06.2018 - 09.2018
Tech Support Representative
Convergys INC.
12.2017 - 01.2018
Subject Matter Expert
Teleperformance INC
11.2014 - 02.2017
Tech Support Representative
Teleperformance INC.
10.2011 - 11.2014
IT OIC
Siena College of San Jose
02.2011 - 04.2011
Part Time IT staff
Siena College of San Jose
06.2009 - 04.2010
Bachelor’s Degree - Computer Science
Siena College Of San Jose
01.2005 - 01.2011
Secondary - undefined
Academia de San Lorenzo
01.2001 - 01.2005
Elementary - undefined
Cielito Zamora Elementary School
01.1995 - 01.2001
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