ERNANIE ALINSUNURIN
Bpo Agent
Dasmarinas
Summary
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Travel Consultant
Igt Solutions Inc
10.2022 - Current
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Collected, handled and documented payments for travel services and associated feels.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Customer Service Representative
Taskus Inc
04.2017 - 10.2022
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Teleperformance
02.2017 - 03.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Production Worker
Euro-med Philippines Inc
10.2007 - 04.2008
- Took on additional shifts during peak work periods to keep projects on schedule.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
Education
No Degree - Computer Technician
National College of Science And Technology
Dasmarinas, Cavite, Philippines 04.2001 -
Skills
Special Needs Travelers
Travel Arrangements
Company Guidelines and Procedures
Social Media
Interpersonal Communications
Company Branding
Administrative Tasks
musical instrument playing
I played guitar, piano, bass guitar
Timeline
Travel Consultant
Igt Solutions Inc
10.2022 - Current
Customer Service Representative
Taskus Inc
04.2017 - 10.2022
Customer Service Representative
Teleperformance
02.2017 - 03.2017
Production Worker
Euro-med Philippines Inc
10.2007 - 04.2008
No Degree - Computer Technician
National College of Science And Technology
04.2001 -