Ernan Satsatin
Barista/Cashier
General Trias City
Summary
Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends.
Dedicated to providing unique service to coffee enthusiasts in fast-paced environments. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
17
17
years of professional experience
12
12
years of post-secondary education
Work History
Customer Care Consultant
Viventis
Rosario, Cavite
09.2022 - 03.2023
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Technical Support Representative
Schneider Electric
Rosario, Cavite
03.2015 - 02.2018
- Claims, Order Management, , Chat and E-mail Support
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Customer Representative
IQOR, Sm Dasmariñas, Dasmariñas, CEPZA
Dasmarinas, Cavite
10.2014 - 03.2015
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
Customer Care Consultant
Schneider Electric
Rosario, Cavite
07.2013 - 09.2014
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Senior Barista/Coffee Master/Cashier
Starbucks Coffee
Rosario, Cavite
06.2011 - 09.2012
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Created new training guidelines, and provided staff orientation and training.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Served customers quickly and efficiently and created strategies to prevent delays.
Starbucks Coffee Barista/Cashier
SM Rosario
06.2011 - 09.2012
Messboy/Utility/Inventory/Chief Cook Assistant
Wilhlemsen Shipping
Makati City, Manila
12.2010 - 03.2011
- Overall cleanliness of the galley, Captains Room and facility.
- Assisting the Chief Cook by preparing ingredients and light meals.
- Inventory and provisions
- Dishwashing
Barista
People Support Ayala
General Trias City
08.2009 - 08.2010
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Barista/Store Associate
Gloria Jeans Coffee
Makati City, Manila
09.2008 - 05.2009
- Cleaned counters, machines, utensils, and seating areas daily.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Extruder Machine Operator/Extrusion Machine Operator
NANBU Philippines
Rosario, Cavite
10.2005 - 08.2006
- Changed out screens, dies and inserts to fit different production needs.
- Interpreted and followed production orders to maintain compliance with production standards and unique product specifications.
- Checked and correct pipe fits according to specifications.
- Took apart machinery, cleaned parts and replaced damaged or worn out components.
- Adjusted equipment for new product line and performed troubleshooting to deliver quality in operations.
- Followed formulas in weighing resins and other chemicals to maintain productivity requirements.
Education
Associate Course - Computer System Design and ProgrammingDate, Electrical Engineering
AMA Computer Learning Center
Rosario, Cavite 05.2003 - 05.2005
High School Diploma -
Rosario Institute
Rosario, Cavite 06.1995 - 03.1999
Primary -
Gen. Artemio Ricarte Memorial School
General Trias City, Cavite 06.1989 - 03.1995
Skills
Sales expertise
Cash Handling
Complaint resolution
Technical Support
Documentation and reporting
Staff education and training
Custom order management
POS systems expert
Recordkeeping strengths
Warehousing functions
Accomplishments
- Redesigned coffee menu for improved readability.
- Won Partner of the Quarter in 2011 and 2012.
Timeline
Customer Care Consultant
Viventis
09.2022 - 03.2023
Technical Support Representative
Schneider Electric
03.2015 - 02.2018
Customer Representative
IQOR, Sm Dasmariñas, Dasmariñas, CEPZA
10.2014 - 03.2015
Customer Care Consultant
Schneider Electric
07.2013 - 09.2014
Starbucks Coffee Barista/Cashier
SM Rosario
06.2011 - 09.2012
Senior Barista/Coffee Master/Cashier
Starbucks Coffee
06.2011 - 09.2012
Messboy/Utility/Inventory/Chief Cook Assistant
Wilhlemsen Shipping
12.2010 - 03.2011
Barista
People Support Ayala
08.2009 - 08.2010
Barista/Store Associate
Gloria Jeans Coffee
09.2008 - 05.2009
Extruder Machine Operator/Extrusion Machine Operator
NANBU Philippines
10.2005 - 08.2006
Associate Course - Computer System Design and ProgrammingDate, Electrical Engineering
AMA Computer Learning Center
05.2003 - 05.2005
High School Diploma -
Rosario Institute
06.1995 - 03.1999
Primary -
Gen. Artemio Ricarte Memorial School
06.1989 - 03.1995