ERMA MENDEZ LUNA
Caloocan City
Summary
Highly organized and versatile Administrative Professional with over 25 years of experience in administrative support, customer service management, and financial record-keeping. Expert in transitioning traditional office workflows into efficient digital processes and managing complex schedules. Committed to helping business owners reclaim their time by handling essential virtual administrative tasks with precision and reliability.
Overview
31
31
years of professional experience
Work History
Administrative Officer II
Santiago Syjuco Memorial Integrated Secondary School
05.2017 - Current
- Manages high-volume administrative tasks, digital documentation, and stakeholder communications.
- Streamlines office workflows and record-keeping systems with 100% accuracy in data management.
- Coordinates schedules and serves as the primary point of contact for internal and external inquiries.
Cash Clerk
PGH – Cash Division
11.2007 - 05.2017
- Handled daily cash transactions and reconciliations as a cashier.
- Demonstrated extreme attention to detail and integrity in financial data management.
Customer Service / Sales Supervisor
Homeworks / Rolin Panel Products
01.2001 - 03.2005
- Led teams and managed customer-facing operations, focusing on client retention and satisfaction.
- Developed and implemented customer service protocols that improved response times and service quality.
- Prepared cost estimates, proposals, and negotiated contracts while coordinating with contractors and architects.
Junior Store Manager
Kentucky Fried Chicken (KFC)
02.1999 - 02.2001
- Mastered multi-tasking and operational management in a fast-paced environment.
- Handled staff scheduling, inventory management, and daily operational reporting.
Sales Coordinator
Various Manufacturing & Marketing Firms
09.1994 - 02.1999
- Managed dealer and distributor accounts, promotional campaigns, and market expansion activities.
- Coordinated customized fabrication requirements, prepared technical specifications, and managed project timelines.
Education
Professional License - Licensure Examination for Teachers (LET)
Prof Ed - Major in English
Pamantasan ng Lungsod ng Maynila
01.2005
Bachelor - Advertising and Public Relations
Polytechnic University of the Philippines
01.1993
Skills
- Administrative Support: Calendar Management, Email Correspondence, Data Entry, Document Preparation
- Customer Service: Conflict Resolution, Client Relations, Feedback Management, Multi-channel Support
- Financial Administration: Basic Bookkeeping, Cash Handling, Financial Reporting, Transaction Tracking
- Leadership: Team Supervision, Operational Workflow Optimization, Training & Mentoring
- Technical Skills: Microsoft Office, Google Workspace, Digital Filing Systems
Timeline
Administrative Officer II
Santiago Syjuco Memorial Integrated Secondary School
05.2017 - Current
Cash Clerk
PGH – Cash Division
11.2007 - 05.2017
Customer Service / Sales Supervisor
Homeworks / Rolin Panel Products
01.2001 - 03.2005
Junior Store Manager
Kentucky Fried Chicken (KFC)
02.1999 - 02.2001
Sales Coordinator
Various Manufacturing & Marketing Firms
09.1994 - 02.1999
Prof Ed - Major in English
Pamantasan ng Lungsod ng Maynila
Bachelor - Advertising and Public Relations
Polytechnic University of the Philippines