Erlynne Baring
Pasay City
Summary
Proven expertise in claims analysis and exceptional customer service highlighted during tenure at Raroco Insurance Brokers, Inc. Demonstrated ability to manage high caseloads efficiently, enhancing customer satisfaction and streamlining claim resolution processes. Skilled in teamwork and collaboration, significantly contributing to long-term business growth and maintaining high confidentiality standards.
Overview
31
31
years of professional experience
Work History
Outpatient Medical Claims Officer
Raroco Insurance Brokers, Inc.
02.2014 - 07.2024
- Managed high caseload efficiently, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Expedited claim resolution with prompt negotiation, evaluation, and settlement of claim amounts.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Evaluated and settled complex insurance claims in strict timeframes.
- Posted payments to accounts and maintained records.
- Maintained confidentiality of patient finances, records, and health statuses.
Virtual Executive Assistant
Flat Planet Philippines, Inc.
10.2012 - 05.2013
- Maintained a professional online presence for the business owner by managing marketing tools for products and email correspondences.
Sales and Marketing Officer
Chemisolutions, Inc.
09.2006 - 09.2012
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
- Built relationships with customers and community to establish long-term business growth.
Executive Assistant
All Asian Countertrade, Inc.
11.2005 - 05.2006
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
Executive Assistant
Philscan Travel & Tours, Inc.
11.2004 - 11.2005
Executive Assistant
Capitol Wireless, Inc.
11.1997 - 10.2004
Executive Assistant
Bayan Telecommunications, Inc.
12.1996 - 11.1997
Executive Assistant
Pacific Business Ventures, Inc.
01.1994 - 02.1996
Education
Bachelor of Arts - Psychology
Philippine Normal University
Manila, Metro Manila, Philippines1988
Skills
- Claims analysis
- Investigation techniques
- Policy interpretation
- Insurance regulations
- Customer service
- Teamwork and collaboration
- Time management
Timeline
Outpatient Medical Claims Officer
Raroco Insurance Brokers, Inc.
02.2014 - 07.2024
Virtual Executive Assistant
Flat Planet Philippines, Inc.
10.2012 - 05.2013
Sales and Marketing Officer
Chemisolutions, Inc.
09.2006 - 09.2012
Executive Assistant
All Asian Countertrade, Inc.
11.2005 - 05.2006
Executive Assistant
Philscan Travel & Tours, Inc.
11.2004 - 11.2005
Executive Assistant
Capitol Wireless, Inc.
11.1997 - 10.2004
Executive Assistant
Bayan Telecommunications, Inc.
12.1996 - 11.1997
Executive Assistant
Pacific Business Ventures, Inc.
01.1994 - 02.1996
Bachelor of Arts - Psychology
Philippine Normal University
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