I possess over 10 years of diverse experience, including 3 years in data encoding, 5 years in customer support, and 2 years as a virtual assistant. I am a dedicated and fast learner, consistently adapting to new challenges and environments with ease. Known for my friendly demeanor and approachability, I excel at building strong relationships with colleagues and clients. My commitment to delivering high-quality service and my ability to manage tasks efficiently make me a valuable asset to any team.
Hi, I’m
ERLYN LIBA
Bataan
Summary
Overview
12
years of professional experience
Work History
Briza
Virtual Assistant
02.2021 - 12.2022
Job overview
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Organized and managed team tasks using Trello and Asana.
- Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
Afni
Customer Support Specialist
04.2019 - 02.2021
Job overview
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Alorica
Chat Support Representative
02.2016 - 04.2019
Job overview
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
HLR Data Encoding and Services
Data Encoder
02.2011 - 01.2013
Job overview
- Prepared source data for computer entry by compiling and sorting information.
- Maintained daily production logs of activities and completed work.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
- Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
Education
Ama UniversityTaytay, Province Of Rizal, Philippines
No Degree from Computer Programming
03.2011
University Overview
Skills
Calendar Management
undefinedWork Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceAvailability
See my work availability
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Available
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tuesday
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thursday
friday
saturday
sunday
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Timeline
Virtual Assistant
Briza
02.2021 - 12.2022
Customer Support Specialist
Afni
04.2019 - 02.2021
Chat Support Representative
Alorica
02.2016 - 04.2019
Data Encoder
HLR Data Encoding and Services
02.2011 - 01.2013
Ama University
No Degree from Computer Programming
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