SAP
Erlyn Flores Mancao
Area Sales & Operations Manager
Cebu City,CEB
Summary
1. To be hired as Customer Service Resolution Officer/ Appointment Setter/ Virtual Assistant - Work from Home
2.To be hired as Area Sales Operations Manager -Onsite Cagayan de Oro
Overview
26
26
years of professional experience
10
10
years of post-secondary education
Work History
Accounting Assistant
Watsons Personal Care Store Phil. Inc.
11.2002 - Current
- Handles the accounting transactions of the 5 branches of Watsons Cagayan de Oro
- Conduct store surprise audits concerning with the vault and till, promotional price effectively and implementation process of receiving of deliveries authorized software were installers & used and etc
- Preparation of audit reports & findings after every audit
- Processing & renewal of all needed gov’t business permits and BIR requirements
- Daily audit of sales transaction per branch using Integrated Sales Audit Software
- Viewing and counter checking sales posting at mms
- Adjustment of inventory discrepancy / correction on sales or deliveries using merchandise Management system software
- Tracking down all the transfers of items made by the branches ensuring that documents were properly accomplished & items are completely transported
- Monitoring of the stores daily sales deposits and proper usage of funds
- Settlement of store bankcards & ATM transaction with its corresponding bank
- Handles branch accounts receivables and payables
- Computation and Preparation of the branch journal vouchers, entry adjustment and trial Balance on a monthly basis
- Accommodates suppliers complaints and queries on delay / lack of payment and problem on their PO and etc
- Preparation of branch stock level / ledger report using Integrated Inventory system software
- Preparation of software deduction for purchases made
- Counter checking the validity and completeness of all reports transmitted by operation especially those transmitted to head office accounting
Area Operations Manager
WATSONS PERSONAL CARE STORE PHIL. INC.
07.2018 - 02.2025
- Oversee operations of 25 stores covering Central Visayas (Cebu city & Cebu province), Eastern Visayas, Negros Occidental and Bohol Area
- Manage 100 to 160 headcount under my area in Mall combined format, Puredrug and Community Stores
- Driving, monitoring and reviewing sales performance and recommending action plans to deliver sales budget and store profitability
- Performing necessary functions for all digitally enabled services
- Ensuring consistency in execution of Brand of Service Standards when dealing with customers (internal or external)
- Managing ROS compliance (till and inventory management) to work on shrinkage below tolerance level
- Monitoring of store’s controllable expenses and recommends cost efficiency measures to increase productivity & profitability
- Adhering to health protocols and implementing crisis management plans to mitigate risks to provide employees and customers safe and clean store environment
- Building network as liaison to Branch and Mall partners for better communication and coordination needed to support the business
- Sustaining team engagement and performance thru coaching, counseling, motivating and disciplining employees
- Ensuring high customer loyalty and customer retention with expected high customer conversion rate and service satisfaction
- Fast and timely customer resolution and always ensuring customer engagement creating satisfied customers
- Looking good and feeling great when shopping at our stores
- Always valuing team effort and engagement in order to create value as part of the team creating happy customers faces at all times
STORE MANAGER
WATSONS PERSONAL CARE STORE PHIL. INC.
02.2013 - 07.2018
- Handles 25 to 30 employees
- Overall Store Promotion & Merchandise Display, Customer Service & Cleanliness Level
- Achieve or exceed customer satisfaction level through achievement of the highest levels of store Promotion & Merchandise Display Execution and a positive customer service orientation
- Responsible for the execution of merchandise display techniques that will boost sales and promote customer satisfaction
- Responsible for in-store and out-of store merchandising programs and plans
- Coordinates closely with the merchandising Division to ensure adequate quality of merchandise and timely delivery of stocks
- Implement store service programs and ensure effectiveness of such programs by conducting program analysis and evaluation
- Approves transactions relative to merchandise changes, discounts, returns and damages
- Entertain customer complaints and resolves the same to maintain / promote good public relations
- Implement speed of service programs
- Conduct customer feedback documentation process
- Achieve or exceed sales budget and sales growth
- Identify and implement sales building and store awareness activities
- Seek sales building opportunities
- Lead in community relations plan and ensure personal community involvement
- Perform sales information analysis
- Keeps abreast with merchandise trends and new product line in the market to maintain leadership in the industry
- Conduct sales program evaluation
- Conduct competition benchmarking
- Determines appropriate changes and makes necessary suggestions in the store i.e
- Layout, fixtures, merchandise promotions, etc for the purpose of achieving sales quota
- Initiates/implements sales strategies and monitors employee incentive sales
- Achieve productivity, cost and profitability targets
- Responsible for manpower planning and ensure adequate deployment of associates and officers
- Looks at space productivity and margin; and gives feedback to trading dept on sales performance
- Monitors and controls movements of stocks in his/her store
- Ascertains proper storage, cleanliness and orderliness of the work area to ensure systematic work flow
- Implements safety and security measure in consonance with corporate standards which includes: safety of employees, safety customers, security against merchandise (loss/damage/pilferage, fire prevention for the store
- Assigns duties to store Supervisors and approves work schedule
- Organize work and store activities requirements among store team members to achieve expected performance levels
- Provide and Implement people development programs to achieve required competency levels career growth
- Ensure store compliance to government requirements such as store permits and licenses
- Ensure adherence to retail operating standards
- Ensure good housekeeping and proper maintenance and use of supplies
STORE MANAGER
WATSONS PERSONAL CARE STORE PHIL. INC.
06.2011 - 02.2013
- Handles 25 to 30 employees
- Overall Store Promotion & Merchandise Display, Customer Service & Cleanliness Level
- Achieve or exceed customer satisfaction level through achievement of the highest levels of store Promotion & Merchandise Display Execution and a positive customer service orientation
- Responsible for the execution of merchandise display techniques that will boost sales and promote customer satisfaction
- Responsible for in-store and out-of store merchandising programs and plans
- Coordinates closely with the merchandising Division to ensure adequate quality of merchandise and timely delivery of stocks
- Implement store service programs and ensure effectiveness of such programs by conducting program analysis and evaluation
- Approves transactions relative to merchandise changes, discounts, returns and damages
- Entertain customer complaints and resolves the same to maintain / promote good public relations
- Implement speed of service programs
- Conduct customer feedback documentation process
- Achieve or exceed sales budget and sales growth
- Identify and implement sales building and store awareness activities
- Seek sales building opportunities
- Lead in community relations plan and ensure personal community involvement
- Perform sales information analysis
- Keeps abreast with merchandise trends and new product line in the market to maintain leadership in the industry
- Conduct sales program evaluation
- Conduct competition benchmarking
- Determines appropriate changes and makes necessary suggestions in the store i.e
- Layout, fixtures, merchandise promotions, etc for the purpose of achieving sales quota
- Initiates/implements sales strategies and monitors employee incentive sales
- Achieve productivity, cost and profitability targets
- Responsible for manpower planning and ensure adequate deployment of associates and officers
- Looks at space productivity and margin; and gives feedback to trading dept on sales performance
- Monitors and controls movements of stocks in his/her store
- Ascertains proper storage, cleanliness and orderliness of the work area to ensure systematic work flow
- Implements safety and security measure in consonance with corporate standards which includes: safety of employees, safety customers, security against merchandise (loss/damage/pilferage, fire prevention for the store
- Assigns duties to store Supervisors and approves work schedule
- Organize work and store activities requirements among store team members to achieve expected performance levels
- Provide and Implement people development programs to achieve required competency levels career growth
- Ensure store compliance to government requirements such as store permits and licenses
- Ensure adherence to retail operating standards
- Ensure good housekeeping and proper maintenance and use of supplies
STORE SUPERVISOR
WATSONS PERSONAL CARE STORE PHIL. INC.
06.2008 - 06.2012
- Ensures achievement of shift sales target
- Implement cross selling or suggestive selling program during shift
- Update Information on competition products, service and activities that will affect stores sales performance
- Implement community relations activities
- Oversee consignor sales and customer service efficiency
- Supervises the closing of cash registers and implement control measures
- Manage administrative requirements for sales budget review to serve as a basis for store operations needs
- Implement the following Promotional programs: Monthly thematic Promotion campaign, Hero Display, Tactical Display, Animation
- Lead all Sales Associates to achieve the highest merchandise quality & availability levels
- Attends to customer feedback and complaints during shift
- Ensures highest level of customer service during shift
- Ensure effective implementation of speed of service program
- Implement Planogram and proper store merchandise display
- Implement gap check and efficient merchandise replenishment
- Implement timely and accurate price change or updates
- Disseminate and Implement merchandise guidelines or memo
- Ensure effectiveness of merchandise display
- Ensure quality of products as well the fixtures and facilities at all times
- Supervise opening and closing activities procedures
- Observes cleanliness and proper maintenance of store
- Implement manpower schedule
- In charge of store condition and store look
- Responsible for the inventory level checking and implement timely and accurate Ordering
- Ensures that optimum level of inventory is maintained during shift
- Accuracy of direct purchase deliveries and issuing corresponding purchase orders
- Accuracy of central Warehouse deliveries
- Accuracy of prices and stocks to be delivered to customers
- Implement stock room and warehouse management
- Implement stocks issuance and control system
- Ensure security of items from loss at all times
- Implement cost management activities, standards and procedures during shift
- Keep track
- Responsible for sales associates productivity during shift by properly implementing schedule and monitoring manhours usage and sales per manhour levels
- Keep track of repairs, maintenance and utilities costs versus budget during shift
- Implement management measures, documentation guidelines
- Organize the sales team
- Ensure clear understanding of tasks activities and schedules during shift
- Monitor and develop competency level of sales associates
- Implement effective performance management system for sales associates
- Responsible for sales associate training and development
- Maintains employees discipline in the branch policies, regulation and standard operating procedures
- Conduct counseling and address conflict among store team members
- Keeps all personnel fully informed of & to familiarized them with all stocks (old&new), prices, major indications & stock location
- Motivates subordinates toward the attainment of the store branch objectives
- Attend queries of company policies
- BRANCH WON 'STORE WITH THE HIGHEST COMPARABLE GROWTH' FROM 2008 TO 2010 (among all street store of Watsons Philippines)
- Branch won 'Store with the Best Controllable Expenses' 2009 to 2010 (among all street store in the Philippines)
- 2nd placer among all street store in the Philippines for store with the lowest Shrink rate 2010
- 3rd placer among all street store in the Philippines with the highest compliance rating 2010
Accounting Staff/ Payroll In-charge
Dunkin Donuts Inc. – Golden Era food chain Inc.
01.2000 - 10.2002
- Process the salary & overtime of more or less 200 employees (rank & file) from the seven Branches of dunkin donuts Cagayan de Oro City using prime software & Microsoft excel
- Preparation & Submission of employees SSS, PHILHEALTH and HDMF contribution through the designated software from each offices
- Computation and preparation of employees annual income tax due as well as submission of the documents to BIR
- Generate monthly manpower costs report and the other overhead expenses of the branch
- Handles 3 timekeepers for the company timekeeping program
- Checking & recording of the petty cash expenses of the 3 main branches in Northern Mindanao
- Recording of all the companys petty cash expenses & changing it to its corresponding Account
Accounting Clerk
Fiesta Brands Inc.
07.1999 - 09.1999
- Handles semi – monthly inventory of the companys end product and preparation of necessary reports
- Auditing & updating all the stockcards controlled supplies of the company as well as tracking the increase and decrease of its selling price at the market and ensuring the companys enough supply
Education
Associate of Arts - Accountancy
Ateneo De Cagayan De Oro -Xavier University
Gingoog City, Mindanao 04.1995 - 01.1999
Graduate - undefined
Mindanao State University – Naawan Fisheries High – School
Naawan, Misamis Oriental 01.1991 - 01.1995
Graduate - undefined
Naawan Central School
Naawan, Misamis Oriental 01.1989 - 01.1991
Skills
Calendar management via google app
Treasury Management
Vault Combination update
Vault re alignment
Vault Management
Customer Relations Management
Complaint Resolution
Customer loyalty and retention Management
Customer Commendation
MS Application
MS Outlook
Zoom
PRIME Software
Integrated Sales
Audit
Merchandise Management System
Integrated Inventory System
Aging program
Point of Sale
Retalix
Barcode Tracking System
Business Intelligence
Microsoft Excel
Data entry
Invoicing and billing
MS office
Skills And Trainings
- Calendar management via google app
- Treasury Management
- Vault Combination update
- Vault re-alignment
- Customer Relations Management
- Complaint Resolution
- Customer loyalty and retention Management
- Digital Edge in MS Applications
- PRIME Software
- Integrated Sales Audit
- Merchandise Management System
- Integrated Inventory System
Husband
Bienvenido B. Mancao Jr.
Personal Information
- Father's Name: Ernesto Flores Jr
- Mother's Name: Lina S. Flores
- Number of Children: 1
- Date of Birth: 09/29/78
- Marital Status: Married
Daughter
Cassandra Kimi F. Mancao
Software
MMS
HATCH
MS OFFICE
Timeline
Area Operations Manager
WATSONS PERSONAL CARE STORE PHIL. INC.
07.2018 - 02.2025
STORE MANAGER
WATSONS PERSONAL CARE STORE PHIL. INC.
02.2013 - 07.2018
STORE MANAGER
WATSONS PERSONAL CARE STORE PHIL. INC.
06.2011 - 02.2013
STORE SUPERVISOR
WATSONS PERSONAL CARE STORE PHIL. INC.
06.2008 - 06.2012
Accounting Assistant
Watsons Personal Care Store Phil. Inc.
11.2002 - Current
Accounting Staff/ Payroll In-charge
Dunkin Donuts Inc. – Golden Era food chain Inc.
01.2000 - 10.2002
Accounting Clerk
Fiesta Brands Inc.
07.1999 - 09.1999
Associate of Arts - Accountancy
Ateneo De Cagayan De Oro -Xavier University
04.1995 - 01.1999
Graduate - undefined
Mindanao State University – Naawan Fisheries High – School
01.1991 - 01.1995
Graduate - undefined
Naawan Central School
01.1989 - 01.1991