Erly Estrera

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Give offers amd try to save the accounts

Takes and processes orders online

Sells online products

Resolves different customer complaints.

Adhere to customers' request

• Responded to customer requests for products, services, and company information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Translated complex technical issues into digestible language for non-technical users.
• Used ticketing systems to manage and process support actions and requests.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.