Erlinda Marie Alvarez

Experienced customer experience agent with a strong background in customer relations, complaint handling, and problem-solving within the telecommunications sector. Demonstrates expertise in managing escalated calls, guiding team members, and ensuring quality assurance to achieve performance metrics such as customer satisfaction and accuracy. Proficient in Microsoft Office applications, billing systems, and multi-tasking, with a proven ability to enhance team performance through constructive feedback and detailed reporting. Previous roles as a waitress-cashier and cashier highlight exceptional interpersonal skills, financial accuracy, and dedication to delivering positive guest experiences. Committed to leveraging extensive experience in customer service to drive operational excellence and client satisfaction.

Available upon request.