Erlando Jr. Florendo
Credit Collector
Iriga City
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of post-secondary education
2
2
Languages
Work History
Credit Collector
Oragon lending company
Iriga city
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Identified and contacted customers with overdue accounts to address payment status.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Generated and distributed monthly customer statements.
- Established relationships with customers to encourage payment of delinquent accounts.
- Responded to customer inquiries and provided detailed account information.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Farmer
Rice fields
Iriga city
- Maintained and repaired various farming equipment.
- Created farm strategies to maximize production and convert farm operations to commercial standards.
- Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
- Visited fields regularly to inspect and estimate maturity dates of crops and damage due to weather.
- Trained and supervised farmhands in proper use of farm equipment and safety protocols.
- Identified, isolated and treated diverse pests and diseases in crops and livestock.
- Developed and implemented efficient irrigation systems to maximize production.
- Enforced proper storage of crops, fertilizers and materials used in agricultural production.
- Utilized chemical and non-chemical methods to protect crops from weeds and pests.
Business Man
Self employed
Iriga city
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Science - Nursing Education
University of Saint Anthony
Iriga City, Philippines 06.2009 - 03.2010
Skills
Cash application
Biking
It is my hobby to bike everyday wherever my mind tells me to go to.
Timeline
Bachelor of Science - Nursing Education
University of Saint Anthony
06.2009 - 03.2010
Credit Collector
Oragon lending company
Farmer
Rice fields
Business Man
Self employed
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