Erlando Jr. Florendo
Credit Collector
Iriga City
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of post-secondary education
2
2
Languages
Work History
Credit Collector
Oragon lending company
Iriga city
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Identified and contacted customers with overdue accounts to address payment status.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Generated and distributed monthly customer statements.
- Established relationships with customers to encourage payment of delinquent accounts.
- Responded to customer inquiries and provided detailed account information.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Farmer
Rice fields
Iriga city
- Maintained and repaired various farming equipment.
- Created farm strategies to maximize production and convert farm operations to commercial standards.
- Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
- Visited fields regularly to inspect and estimate maturity dates of crops and damage due to weather.
- Trained and supervised farmhands in proper use of farm equipment and safety protocols.
- Identified, isolated and treated diverse pests and diseases in crops and livestock.
- Developed and implemented efficient irrigation systems to maximize production.
- Enforced proper storage of crops, fertilizers and materials used in agricultural production.
- Utilized chemical and non-chemical methods to protect crops from weeds and pests.
Business Man
Self employed
Iriga city
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Science - Nursing Education
University of Saint Anthony
Iriga City, Philippines 06.2009 - 03.2010
Skills
Cash application
Active Listening
Self-Motivated
Organization and Time Management
Analytical and Critical Thinking
Interpersonal Communication
Driving and cleaning
Responsible and flexible
Trustworthy and friendly
Biking
It is my hobby to bike everyday wherever my mind tells me to go to.
Timeline
Bachelor of Science - Nursing Education
University of Saint Anthony
06.2009 - 03.2010
Credit Collector
Oragon lending company
Farmer
Rice fields
Business Man
Self employed