Erla Grace Jumalon
Virtual Assistant
Zamboanga City, Province of Zamboanga del Sur
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
6
6
years of professional experience
1
1
Language
Work History
Virtual Assistant
Bruntwork PH
08.2024 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
Account Associate
VXI Global Solutions
12.2021 - 05.2022
- Increased client satisfaction by effectively managing and resolving account issues.
- Answered customer telephone calls to respond to questions, provide details, and resolve concerns.
- Managed multiple client accounts, maintaining a high level of organization and attention to detail.
- Maximized client retention by maintaining open lines of communication and addressing concerns promptly.
Bancassurance Sales Executive
BPI-Philam Life Assurance
09.2018 - 09.2019
- Organized presentations at bank branches to promote Bancassurance products, educating both bank employees and customers on the benefits of these offerings. Collaborated with bank branch staff to identify cross-selling opportunities for insurance products within the existing customer base.
Education
Bachelor of Arts - Political Science
Western Mindanao State University
Zamboanga City 04.2001 -
Skills
Customer service
Microsoft office
Data entry
Attention to detail
Task prioritization
File organization
Time management
CRM management
Document preparation
Relationship management
Verbal and written communication
Data confidentiality
Timeline
Virtual Assistant
Bruntwork PH
08.2024 - Current
Account Associate
VXI Global Solutions
12.2021 - 05.2022
Bancassurance Sales Executive
BPI-Philam Life Assurance
09.2018 - 09.2019
Bachelor of Arts - Political Science
Western Mindanao State University
04.2001 -
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