Gaming
Erjohn Louies Delantes
Company Trainer
Pasig City
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
1
1
Language
Work History
Supervisor of Operations
Teleperformance
12.2022 - 12.2023
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Trainer
Teleperformance
11.2021 - 12.2022
- Scheduled and taught in class and online courses to increase learning opportunities.
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Analyzed team performance and identified opportunities for additional training.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Introduced standardized training for cohesive learning environments.
Technical Support Representative
Teleperformance
03.2020 - 11.2021
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Service Representative
Teleperformance
09.2018 - 03.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
BEd - Computer System Servicing
06.2018 - 09.2023
Technical Vocational - Computer System Servicing
06.2016 - 04.2017
Technical Vocational - Computer Hardware Servicing
06.2011 - 04.2017
Skills
Recruitment and Hiring
Team Development
Data Entry
Performance Management
Employee Supervision
Staff Development and Training
Customer Service
Performance Improvement
Microsoft Office
New Hire Orientation
Root Cause Analysis
Coaching and Mentoring
Quality Assurance
Goal Setting
Workflow Planning
Staff Training
Additional Information
I have a YouTube channel called ELFD where I do mostly gaming but I recently posted videos about call center tips, reaction video, etc. It's becoming random but my focus is still gaming - Don't forget to subscribe!
Interests
Singing
Drawing
Computer Hardware
Technological stuff
I like GREEN!
Timeline
Supervisor of Operations - Teleperformance
12.2022 - 12.2023
Trainer - Teleperformance
11.2021 - 12.2022
Technical Support Representative - Teleperformance
03.2020 - 11.2021
Customer Service Representative - Teleperformance
09.2018 - 03.2020
Rizal Technological University - BEd, Computer System Servicing
06.2018 - 09.2023
Santolan High School - Technical Vocational, Computer System Servicing
06.2016 - 04.2017
Dayap High School - Technical Vocational, Computer Hardware Servicing
06.2011 - 04.2017