Erjenel Perfas
Caloocan City
Summary
Service-oriented Customer Support Representative with 7 months of experience in contact center operations talking to customers over the phone, e-mail, online chat, or social media to resolve a broad range of concerns. Offers strong computer skills in Word, Excel, and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
1
1
year of professional experience
Work History
Customer Support Representative
Concentrix - Eton Centris
05.2023 - 01.2024
- Connected with customers to address questions and resolve issues through phone and email.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
Technical Support Representative
Concentrix
05.2023 - 01.2024
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Bachelor of Accountancy - Accounting
University of Caloocan City
Caloocan City - South04.2025
No Degree - Accounting And Business Management
AMA Senior High School
Caloocan City2021
No Degree - Junior High Education
Caloocan High School
Caloocan City2019
No Degree - Elementary Education
Kaunlaran Elementary School
2015
Skills
- Customer Success Management
- Accounting and Financial Expertise:
- Technical Proficiency
- Active Listening
- Effective Communication
- Time Management
- Complaint Handling
- Adaptability
- Product Knowledge
- Multitasking
Additional Information
2021-Present National Federation of Junior Philippine Institute of Accountants (NFJPIA), Member
2021-Present University of Caloocan City – Junior Philippine Institute of Accountants (JPIA), Member
Timeline
Customer Support Representative
Concentrix - Eton Centris
05.2023 - 01.2024
Technical Support Representative
Concentrix
05.2023 - 01.2024
Bachelor of Accountancy - Accounting
University of Caloocan City
No Degree - Accounting And Business Management
AMA Senior High School
No Degree - Junior High Education
Caloocan High School
No Degree - Elementary Education
Kaunlaran Elementary School
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