Hi, I’m
Erikca Halasan
City Of San Jose Del Monte
Summary
A dedicated professional eager to explore opportunities across various sectors that provide a competitive and dynamic environment. My objective is to leverage my skills and experience to make effective contributions while advancing my career trajectory.
Overview
6
years of professional experience
1
Language
Work History
PSG Global SolutionsAyala, Makati City, Philippines
Senior Recruiter II
10.2021 - 03.2024
Job overview
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Presented employers with up to 300 candidates each month.
- Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
- Conducted primary source verifications such as background checks and board certifications.
- Compiled employee records from individual departments to maintain central files.
Teleperformance Philippines
Customer Service Representative (Voice and Chat Agent)
08.2019 - 02.2021
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
Teleperformance Philippines
Account Operations Validator
08.2020 - 11.2020
Job overview
- Adapted interview style to suit needs of position and candidate.
- Provided constructive feedback to unsuccessful candidates, offering guidance on areas for improvement.
- Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
- Collaborated with hiring managers to identify key competencies and skills required for each role.
- Conducted phone interviews to assess candidates based in remote locations.
Siam@Siam Design Hotel PattayaChonburi, Thailand
Guest Service Agent (VIP Lounge)
02.2018 - 05.2019
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Maintained a clean and welcoming lobby, ensuring a positive first impression for guests.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Provided accurate information regarding local attractions, restaurants and activities.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Handled customer complaints to satisfy and retain guests.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for efficient operations.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
Charoenkrung Place Condo
Sales and Marketing Staff & Receptionist
11.2017 - 02.2018
Job overview
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
Siam@Siam Design Hotel Pattaya
Trainee (VIP Lounge Attendant)
5 2016 - 11.2016
Job overview
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
Education
Lyceum of The Philippines UniversityManila, Metro Manila, Philippines
Bachelor of Science from International Travel And Tourism Management
04.2001
University Overview
- 1.92 GPA
Skills
Job Applicant Interviews
Document and File Management
Background Checks
Security Awareness
Admin Task Skills
Teamwork and Collaboration
Professionalism
Multitasking and Time Management
Attention to Detail
Interpersonal Communication
Warm and Friendly Personality
Writing and verbal communication
Customer Service-Oriented
Computer Skills (Microsoft Office & Google Suit)
POS Terminal Operation
Hotel Check-in and Check-out Procedures
Guest Services
Food and Beverage Service
Basic Barista Skill
Accomplishments
- 2014 Passed the Amadeus e-Learning Reservation Essentials
- 2015 Competent in NC II Food and Beverage Services
- 2016 Passed the Amadeus e-Learning Ticketing Essentials
- 2016 Competent in NC III Events Management
- 2017 Competent in NC II Tourism Promotions
- 2017 TOEIC Score: 710
- 2018 Mar., Jul., Sept., Oct.: Siam@Siam Design Hotel Pattaya Staff Excellence Award
- 2019 Feb., Mar., Apr.: Siam@Siam Design Hotel Pattaya Staff Excellence Award
Personal Information
- Height: 5'6
- Weight: 78 kg
- Date of Birth: 10/31/96
Training
- Global Anti-Corruption Training for Frontline - Jan. 30, 2024
- ChatGPT Training - June 26, 2023
- PSG Annual Security Training - May 9, 2023
- PHI Security and Incident Response - Feb. 9, 2022
- Boundless: Empowering Hospitality Students on Integrated Resort, Mall of Asia, Pasay (Organizer) - November 2017
- ASEAN Research Forum, LPU Manila, Manila - September 2016
- PinoyChikka 2 The New Face of Tourism, Pacific Asia Travel Association, Philippines Chapter - August 2015
- Ushering (Proper Way of Handling Guests), Intramuros, Manila - October 2015
References
References is available upon request.
Timeline
Senior Recruiter II
PSG Global Solutions
10.2021 - 03.2024
Account Operations Validator
Teleperformance Philippines
08.2020 - 11.2020
Customer Service Representative (Voice and Chat Agent)
Teleperformance Philippines
08.2019 - 02.2021
Guest Service Agent (VIP Lounge)
Siam@Siam Design Hotel Pattaya
02.2018 - 05.2019
Sales and Marketing Staff & Receptionist
Charoenkrung Place Condo
11.2017 - 02.2018
Lyceum of The Philippines University
Bachelor of Science from International Travel And Tourism Management
04.2001
Trainee (VIP Lounge Attendant)
Siam@Siam Design Hotel Pattaya
5 2016 - 11.2016