Erika May Magayanes
Angeles City
Summary
Dynamic professional with a proven track record at HealthBright, excelling in administrative support and customer service. Skilled in Microsoft Office Suite and adept at billing processes, I leverage excellent communication and organizational abilities to enhance operational efficiency and patient care. Demonstrated success in fast-paced environments, achieving significant improvements in workflow and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Virtual Medical Admin
HealthBright
New South Wales
02.2023 - Current
- Provide administrative support in a healthcare setting, managing patient records, scheduling appointments, and assisting in day-to-day office operations.
- Handle billing processes, ensuring accurate invoicing, processing insurance claims, and resolving discrepancies.
- Coordinate with healthcare professionals to ensure smooth workflow and optimal patient care.
Customer Account Associate
VXI Global Holdings
03.2021 - 01.2023
- Managed customer accounts, ensuring the timely processing of services and resolving customer inquiries efficiently.
- Provided support to clients and customers through various communication channels, delivering excellent customer service.
Production Operator
Luen Huei Electronics Ltd
03.2018 - 03.2021
- Operated production machinery and ensured quality control standards were met.
- Assisted in troubleshooting technical issues and maintaining production flow.
Customer Services Representative
Iqor Philippines
10.2016 - 06.2017
- Provided high-quality customer support by addressing inquiries, handling complaints, and resolving issues.
- Managed client accounts and provided assistance in problem-solving to ensure customer satisfaction.
Education
Bachelor of Science - Nursing
Immaculate Conception College-Albay
Daraga, Albay Philippines06-2007
Skills
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Proficient in Microsoft Office Suite and customer service platforms
- Billing and invoicing expertise in medical and administrative settings
- Ability to work effectively in team environments and independently
- Quick learner with adaptability in fast-paced settings
References
References available upon request.
Timeline
Virtual Medical Admin
HealthBright
02.2023 - Current
Customer Account Associate
VXI Global Holdings
03.2021 - 01.2023
Production Operator
Luen Huei Electronics Ltd
03.2018 - 03.2021
Customer Services Representative
Iqor Philippines
10.2016 - 06.2017
Bachelor of Science - Nursing
Immaculate Conception College-Albay
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