Erika Jean Fernando
Blk23 L108 Southville Marinig Cabuyao City
Summary
Customer-focused Senior Brand Ambassador with 7 years of experience in delivering effective service and resolving complaints. Excels in engaging customers through product demonstrations and persuasive sales strategies, driving conversions and fostering repeat business. Skilled in active listening, problem-solving, and timely escalation of issues to ensure service targets are met.
Overview
8
8
years of professional experience
Work History
Senior Brand Ambassador
Calamba24 inc.
Calamba City
01.2020 - Current
- Engaged with customers to better understand needs and deliver excellent service.
- Actively listened to customers to fully understand requests and address concerns.
- Managed complaints with calm, clear communication and problem-solving.
- Handled customer concerns and escalated major issues to supervisor.
- Achieved service time and quality targets.
- Trained and mentored employees to maximise team performance.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Prepared a range of written communications, documents and reports.
- Assisted team by taking on extra responsibilities in various projects.
Service Attendant
Calamba24 Inc.
Calamba City
09.2019 - 01.2020
- Maintained cleanliness and organisation within the station, promoting a welcoming environment.
- Conducted daily stock checks, maintaining optimal levels of merchandise and consumables.
Push Girl
Bewell Company
Cabuyao City
04.2018 - 07.2019
- Engaged with potential customers, explaining product benefits and features to drive sales and brand loyalty.
- Interacted face-to-face with customers to promote products and services and increase sales.
- Embraced customer first selling strategy to deliver positive customer experience and achieve daily sales goals.
- Applied persuasive skills in convincing and converting prospective clients into buyers for increased sales.
- Attained sales targets through increased marketing, customer engagement and upselling and cross-selling.
- Educated customers about company products through product demonstrations.
- Gave clients sample products to test and evaluate goods before purchase as proofs-of-concept.
Education
Lopez National Comprehensive High School
Lopez,Quezon Province01-2007
Don Emilio Salumbides Elementary School
Lopez,Quezon Province01-2003
Skills
- Customer engagement
- Sales promotion
- Point of sale
- Brand presentation
- Client management
- Complaint handling and resolution
- Problem-solving
- Team coaching
- Team leadership and motivation
- Commitment to excellence
- Willingness to learn
Timeline
Senior Brand Ambassador
Calamba24 inc.
01.2020 - Current
Service Attendant
Calamba24 Inc.
09.2019 - 01.2020
Push Girl
Bewell Company
04.2018 - 07.2019
Lopez National Comprehensive High School
Don Emilio Salumbides Elementary School