Erika Ana Muyot-Homo
Virtual Assistant, Account Coordinator
Cainta
Summary
Motivated and detail-oriented virtual assistant with a strong ability to work both independently and collaboratively. Known for a solid work ethic, excellent organizational skills, and a commitment to delivering high-quality support. Eager to contribute to a successful organization and take on new challenges with professionalism and reliability.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Project Management Administrator
Equinox Business Law Group
01.2024 - Current
- Provided administrative and operational support to project managers and legal teams, ensuring seamless execution of client and internal projects.
- Coordinated project timelines, deliverables, and resource allocations across multiple departments to ensure deadlines were met with accuracy and efficiency.
- Maintained detailed project documentation, including meeting notes, task trackers, and milestone reports, to support transparency and accountability.
- Acted as a communication liaison between attorneys, clients, and stakeholders, ensuring clarity on project status and updates.
- Assisted with compliance tracking, data management, and reporting using tools such as Microsoft Office Suite, project management platforms (e.g., Asana, Trello), and client databases.
- Streamlined administrative processes, contributing to improved workflow and enhanced team productivity.
- Supported the onboarding of new clients and team members through organized documentation and process alignment.
Account Coordinator
Data2Logistics
12.2022 - 01.2024
- Served as the primary point of contact for client accounts, ensuring timely communication and resolution of service-related inquiries.
- Supported the account management team in the coordination and execution of logistics and freight audit solutions tailored to client needs.
- Monitored account performance metrics and prepared detailed reports analyzing trends, billing accuracy, and cost-saving opportunities.
- Collaborated with internal departments, including IT and operations, to streamline data processing and improve service delivery.
- Maintained and updated client records, contract documentation, and billing information with accuracy and confidentiality.
- Assisted in onboarding new clients by managing account setup, documentation, and initial training on system tools and processes.
- Ensured client satisfaction through proactive follow-ups, performance reviews, and prompt issue resolution.
Virtual Assistant / Payroll Specialist
Top Labor Inc.
07.2022 - 12.2022
- Virtual Assistant/ Payroll, Human Resource and Time Keeping Specialist.
- Project Based Setup payroll, Timekeeping and Benefits.
- New hire and Onboarding.
- Email management.
- Calendar management.
- Invoices.
- Social media Management.
Payroll and Tax Specialist
ADP Philippines Inc.
08.2019 - 11.2022
- Responsible for administering payroll data processing functions, accuracy of payroll and taxes, maintenance and audit of payroll related transactions and deliver.
- Handled escalated, complex accounts.
- Quality Assurance.
- Data Entry Support.
- New hire interview and Evaluation.
- New Hire training.
- Senior associate refresher course.
Career Services Coordinator
Acquire Asia Pacific.
08.2018 - 08.2019
- Responsible for generating employment opportunities for graduates.
- Develop partner network.
- Collaborate and promote career planning services.
- Assist in publicizing job placement and internship opportunities.
Health Care Customer Service Associate
Sykes Asia Inc.
11.2015 - 08.2018
- Responsible for incoming communications from customers and medical providers.
- Conduct research to provide answers for customers to resolve health issues.
- Handled Medical emergency calls and Escalation calls.
Customer Service Specialist
TRG Philippines Inc.
04.2011 - 11.2015
- Performs exceptional customer service through phone and email.
- Effectively articulate complex information to a variety of technical and non-technical users.
- Handled sensitive and complex support issues.
- Handled escalations and Government accounts.
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
06.2007 - 04.2009
Bachelor of Science - Psychology
Trinity University of Asia
Skills
- Inbox management
- Project management and coordination
- Payroll and Tax services
- Customer Service
- Data Entry
- Quality Assurance
- Training Coordinator
- Effective Time Management
Personal Information
- Date of Birth: 09/21/88
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
- Place of Birth: Quezon City
Timeline
Project Management Administrator
Equinox Business Law Group
01.2024 - Current
Account Coordinator
Data2Logistics
12.2022 - 01.2024
Virtual Assistant / Payroll Specialist
Top Labor Inc.
07.2022 - 12.2022
Payroll and Tax Specialist
ADP Philippines Inc.
08.2019 - 11.2022
Career Services Coordinator
Acquire Asia Pacific.
08.2018 - 08.2019
Health Care Customer Service Associate
Sykes Asia Inc.
11.2015 - 08.2018
Customer Service Specialist
TRG Philippines Inc.
04.2011 - 11.2015
Bachelor of Science - Nursing
Our Lady of Fatima University
06.2007 - 04.2009
Bachelor of Science - Psychology
Trinity University of Asia
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