Erika Ana Homo
Summary
Motivated and detail-oriented virtual assistant with a strong ability to work both independently and collaboratively. Known for a solid work ethic, excellent organizational skills, and a commitment to delivering high-quality support. Eager to contribute to a successful organization and take on new challenges with professionalism and reliability.
Overview
14
14
years of professional experience
Work History
Project Management Administrator
Equinox Business Law Group
12.2022 - 06.2025
- Provided administrative and operational support to project managers and legal teams, ensuring seamless execution of client, and internal projects.
- Coordinated project timelines, deliverables, and resource allocations across multiple departments to ensure deadlines were met with accuracy and efficiency.
- Maintained detailed project documentation, including meeting notes, task trackers, and milestone reports, to support transparency and accountability.
- Acted as a communication liaison between attorneys, clients, and stakeholders, ensuring clarity on project status and updates.
- Assisted with compliance tracking, data management, and reporting using tools such as Microsoft Office Suite, project management platforms
- Streamlined administrative processes, contributing to improved workflow, and enhanced team productivity.
- Supported the onboarding of new clients and team members through organised documentation and process alignment.
Account Coordinator
Data2Logistics
12.2022 - 12.2024
- Served as the primary point of contact for client accounts, ensuring timely communication and resolution of service-related inquiries.
- Supported the account management team in the coordination and execution of logistics and freight audit solutions tailored to client needs.
- Monitored account performance metrics and prepared detailed reports analyzing trends, billing accuracy, and cost-saving opportunities.
- Collaborated with internal departments, including IT and operations, to streamline data processing and improve service delivery.
- Maintained and updated client records, contract documentation, and billing information with accuracy and confidentiality.
- Assisted in onboarding new clients by managing account setup, documentation, and initial training on system tools and processes.
- Ensured client satisfaction through proactive follow-ups, performance reviews, and prompt issue resolution.
Virtual Assistant / Payroll Specialist
Top Labor Inc.
07.2022 - 12.2022
- Virtual Assistant/ Payroll, Human Resource and Time Keeping Specialist.
- Project Based Setup payroll, Timekeeping and Benefits.
- New hire and Onboarding.
- Email management.
- Calendar management.
- Invoices.
- Social media Management.
Payroll and Tax Specialist
ADP
08.2019 - 11.2022
- Responsible for administering payroll data processing functions, ensuring the accuracy of payroll and taxes, maintaining and auditing payroll-related transactions, and delivering reports.
- Handled escalated and complex accounts.
- Quality Assurance.
- Data Entry Support.
- New hire interview and evaluation.
- New hire training.
- Senior Associate Refresher Course.
Career Services Coordinator
Milan Institute
08.2018 - 08.2019
- Responsible for generating employment opportunities for graduates.
- Develop a partner network.
- Collaborate and promote career planning services.
- Assist in publicising job placement and internship opportunities.
Health Care Customer Service Associate
Abbott Diabetes Care
11.2015 - 08.2018
- Responsible for incoming communications from customers and medical providers.
- Conduct research to provide answers for customers to resolve health issues.
- Handled medical emergency calls and escalation calls.
Customer Service Specialist
Office Depot
04.2011 - 11.2015
- Performs exceptional customer service through phone, email, and other communication methods.
- Effectively articulate complex information to a variety of technical and non-technical users.
- Handled sensitive and complex support issues.
- Handled escalations and government accounts.
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
Bachelor of Science - Psychology
Trinity University of Asia
Skills
- Client relationship management
- Project management
- Documentation management
- Payroll administration
- Process optimization
- Communication liaison
- Issue resolution
- Team collaboration
- Workflow improvement
- Commitment to excellence
- Customer focused
- Task collaboration
- Project planning and coordination
- Deadline management
Projects
- Handled New hire orientation program and Onboarding project.
- Handled process refresher course for senior associate.
- Handled Process Improvement project.
- Completed Payroll and tax technical skills development training.
- Completed Career development program.
- Attended Customer service and support services seminars.
- Attended Motivation and discipline course.
Personal Information
- Date of Birth: 09/21/88
- Gender: Female
- Nationality: Filipino
Timeline
Project Management Administrator
Equinox Business Law Group
12.2022 - 06.2025
Account Coordinator
Data2Logistics
12.2022 - 12.2024
Virtual Assistant / Payroll Specialist
Top Labor Inc.
07.2022 - 12.2022
Payroll and Tax Specialist
ADP
08.2019 - 11.2022
Career Services Coordinator
Milan Institute
08.2018 - 08.2019
Health Care Customer Service Associate
Abbott Diabetes Care
11.2015 - 08.2018
Customer Service Specialist
Office Depot
04.2011 - 11.2015
Bachelor of Science - Psychology
Trinity University of Asia
Bachelor of Science - Nursing
Our Lady of Fatima University
Similar Profiles
Erika Ana Muyot-HomoErika Ana Muyot-Homo
Project Management Administrator at Equinox Business Law GroupProject Management Administrator at Equinox Business Law Group
GERALDINE MBAHGERALDINE MBAH
Law Clerk at Martinez Law Group Immigration & Business Legal ServicesLaw Clerk at Martinez Law Group Immigration & Business Legal Services
Marisha HickeyMarisha Hickey
Property Manager at Meridian Management Group dba Equinox at MidtownProperty Manager at Meridian Management Group dba Equinox at Midtown
Lerato MwaleLerato Mwale
Project Management Administrator at Uphondo Lwe NyathiProject Management Administrator at Uphondo Lwe Nyathi
Karina AguirreKarina Aguirre
Project Management Administrator at Racanelli Construction Co. Inc.Project Management Administrator at Racanelli Construction Co. Inc.