Erika Marteja
Pharmacist
Limay, Bataan,Bataan
Summary
Dedicated Pharmacist offering almost 10 years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management and healthcare administrators.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacist/Business Owner
Farmacia Marteja
Limay, Bataan
01.2018 - Current
- Educated patients about possible drug interactions and gave special administration instructions.
- Maintained appropriate drug records and completed reports as necessary.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Prepared medications in blister packs to provide safe and convenient way to take prescribed medication.
- Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients.
- Reviewed and evaluated orders for non-formulary to identify generic alternatives.
- Provided education and support to reduce obesity, diabetes and heart disease.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Evaluated drug therapy to drive appropriate medicine use.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Interviewed, hired and trained staff, enabling business to serve more patients.
- Worked as preceptor to provide practice-based instruction to students at pharmacy practice sites.
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
- Conducted blood pressure screenings to reduce heart attack, stroke and death.
- Communicated issues and reactions to specific medications to intercept potential errors.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Upsold additional products and services to customers, increasing revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Communicated clearly with employees, suppliers to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Trained new employees on proper protocols and customer service standards.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Consultant, Data Encoder
SHIP, Inc. (Sustained Health Initiatives of the Philippines, Inc.)
Mandaluyong City
06.2017 - 07.2017
- Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
- Maintained daily production logs of activities and completed work.
- Enter patient medical records into pages of a system.
- Encode metadata for each record into Google forms.
- Ensure accuracy, completeness, and integrity of data by reviewing
entries and performing quality checks on entries.
Pharmacy Auditor
Optum Global Solutions
Quezon City
04.2016 - 05.2017
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Analyze, identify and monitor claims against fraud, waste and abuse related to network pharmacies.
- Investigates, reviews and analyzes claims data applying knowledge of pharmacy policy and practice .
- Worked well in a team setting, providing support and guidance.
Corporate Pharmacist
FVSC, Inc. (Family Vaccine and Specialty Clinics, Inc.)
Taguig City
04.2014 - 06.2015
- Assisted with regulatory product compliance initiatives.
- Regulatory work and compliance.
- inventory, logistics and distribution,
- pharmacovigilance officer
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Monitored inbound and outbound product delivery operations to establish timely distribution of stocks to clinics,
- Created and transmitted accurate documentation to FDA for import activities.
- Maintained consistent use of graphic imagery in materials and other marketing outreach (marketing collaterals designing)
- Assessed and distributed pharmaceutical product adverse event documents.
- Oversaw adverse events case reporting and conducted follow-up.
- Trained staff and updated training documents to meet regulations and standards.
- Monitored deliverables for quality and adherence to regulatory reporting timelines.
Store Supervisor/Pharmacist-in-Charge
Watsons Personal Care Store Philippines, Inc.
Pasay City
04.2014 - 06.2015
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions and assisted customers in selection and checkout.
- Conducted inventory analysis to determine optimal stock levels.
- Answered questions about store policies and addressed customer concerns.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Worked with store management to implement company safety programs and awareness
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
- Educated patients about possible drug interactions and gave special administration instructions.
- Maintained appropriate drug records and completed reports as necessary.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Evaluated and monitored laboratory data to drive safe and effective medication therapy.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
- Worked as preceptor to provide practice-based instruction to students at pharmacy practice sites.
- Evaluated drug therapy to drive appropriate medicine use.
- Prepared medications in blister packs to provide safe and convenient way to take prescribed medication.
- Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients.
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
- Provided education and support to reduce obesity, diabetes and heart disease.
- Reviewed and evaluated orders for non-formulary to identify generic alternatives.
- Conducted blood pressure screenings to reduce heart attack, stroke and death.
Education
Bachelor of Science - Pharmacy
Centro Escolar University
Manila06-2013
Skills
- P>Excellent Communication
- P>Planning and Coordination
- P>Self-Motivated
- P>MS Office
- P>Decision-Making
- P>Written Communication
- P>Attention to Detail
- P>Teamwork and Collaboration
- P>Policies and procedures
- P>Staff Management
- P>Financial Management
- P>Business planning
- P>Sales and marketing
- P>Coaching and mentoring
- P>Operations management
- P>Business administration
- P>Improvement initiatives
Affiliations
Community Pharmacist Association of DSAP (CPhAD)
- National Officer- VP Internal
Young Pharmacists Group (YPG, Philippines)
- Bataan Chapter President
Drugstore Association of the Philippines
- Member
Certification
University of Washington, Leadership and Management in Health
Timeline
University of Washington, Leadership and Management in Health
06-2021
Pharmacist/Business Owner
Farmacia Marteja
01.2018 - Current
Consultant, Data Encoder
SHIP, Inc. (Sustained Health Initiatives of the Philippines, Inc.)
06.2017 - 07.2017
Pharmacy Auditor
Optum Global Solutions
04.2016 - 05.2017
Corporate Pharmacist
FVSC, Inc. (Family Vaccine and Specialty Clinics, Inc.)
04.2014 - 06.2015
Store Supervisor/Pharmacist-in-Charge
Watsons Personal Care Store Philippines, Inc.
04.2014 - 06.2015
Bachelor of Science - Pharmacy
Centro Escolar University
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