Erika Faye T. Dones
Pateros,Philippines
Summary
Customer-focused Bank Officer with 20 years expertise in financial services and staff management, showcasing strong money handling and decision-making skills, bringing in-depth understanding of banking procedures, regulations and sales techniques. Proven track record of maintaining compliance with service standards and upholding professional ethics. Aiming to leverage these skills in a dynamic role that promotes growth and innovation.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work history
Service officer
BDO Unibank Inc.
Makati, Philippines
06.2010 - 11.2025
- Coached staff to improve efficiency and revenue with more effective procedures and approaches.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Processes and executes customers' deposits, withdrawals, forex, transfers, inward/outward remittances.
- Oversees daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
- Ensured all activities were in compliance with bank policies and relevant regulatory standards.
- Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
Client Service Associate
BDO Unibank Inc.
Makati City, Philippines
06.2005 - 06.2010
- Accepted cash and check deposits and made cash withdrawals for customers.
- Assisted clients with applying for loans, insurance and other financial services.
- Used strong cash handling skills to process transactions accurately and efficiently.
- Managed client inquiries and resolved issues to enhance customer satisfaction.
- Improved overall team productivity with proactive communication and collaboration.
Education
Bachelor of Science - Business Administration
University of The East
C.M Recto Manila, Philippines 06.2001 - 03.2005
Skills
- Money handling abilities
- Financial services
- Staff Management
- Service standard compliance
- Professional ethics
- Decision-Making proficiency
- Knowledge of regulatory compliance
- Customer Service
TRAINING
Officership Development Program (ODP) Training
BDO Unibank Inc. -June-July 2010
Management Development Program (MDP) Training
BDO Unibank Inc - September-October 2023
References
References available upon request.
Timeline
Service officer
BDO Unibank Inc.
06.2010 - 11.2025
Client Service Associate
BDO Unibank Inc.
06.2005 - 06.2010
Bachelor of Science - Business Administration
University of The East
06.2001 - 03.2005