ERIKA D. OPIANA
CUSTOMER SERVICE SUPPORT | PHONE AND CHAT SUPPORT SPECIALIST
Calauag,Quezon
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the solar industry.
Overview
12
12
years of professional experience
4026
4026
years of post-secondary education
Work History
Senior Customer Service Representative
Sunpower Philippines
06.2018 - 09.2024
- Process order and fulfillment of solar parts and equipment
- Provide technical support for solar-related issues including issue diagnosis and remote troubleshooting assistance
- Mentored junior team members, contributing to their professional development and overall team success.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
Customer Service Support
Asurion
09.2017 - 05.2018
- Process mobile phone insurance claims for Sprint customers
Credit Card and Identity Fraud Specialist
Capital One Philippines
06.2015 - 08.2017
- Verifies and flags fraudulent credit card transactions
- Investigates fraud identity cases of credit card applications
Customer Service Representative
Telstra Powered by Teletech
01.2013 - 05.2015
- Answer phone and chat billing inquiries
- Process payment and arrange payment plans when needed
Education
BACHELOR IN BUSINESS TEACHER EDUCATION -
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Lopez, QuezonLICENSED PROFESSIONAL TEACHER -
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Skills
Escalation management
Customer support
Quality assurance
Live chat support
Email management
Timeline
Senior Customer Service Representative
Sunpower Philippines
06.2018 - 09.2024
Customer Service Support
Asurion
09.2017 - 05.2018
Credit Card and Identity Fraud Specialist
Capital One Philippines
06.2015 - 08.2017
Customer Service Representative
Telstra Powered by Teletech
01.2013 - 05.2015
BACHELOR IN BUSINESS TEACHER EDUCATION -
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
LICENSED PROFESSIONAL TEACHER -
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES