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Senior customers service with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering 7+ years in electronic-sales environments. Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.

Customer service leader with expertise in complaint resolution, escalation management, and quality assurance. Known for calm, accurate support, strong payment processing, and staff training that improves customer satisfaction.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Developed strong communication and problem-solving skills in fast-paced customer service environment. Adept at handling complex customer interactions and resolving issues efficiently. Seeking to transition into new field where these skills can be effectively utilized for positive outcomes.
Knowledgeable and dedicated customer service professional with extensive experience in Telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Senior Customer Service Representative driving reductions in churn through rapid escalations and targeted process fixes. Resolves complex billing and technical issues while creating clear knowledge resources and triage workflows that cut handling time. Aims to expand customer retention impact and mentor teams to sustain higher satisfaction.

ERIKA D. OPIANA

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Senior Customer Service Representative

Customer Service Support

Credit Card and Identity Fraud Specialist

Customer Service Representative

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BACHELOR IN BUSINESS TEACHER EDUCATION -

LICENSED PROFESSIONAL TEACHER -

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Senior Customer Service Representative

Customer Service Support

Credit Card and Identity Fraud Specialist

Customer Service Representative

BACHELOR IN BUSINESS TEACHER EDUCATION -

LICENSED PROFESSIONAL TEACHER -

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