Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Erika Clarino

Erika Clarino

Summary

Dynamic Operations Manager with a proven track record in enhancing employee accountability and improving performance outcomes. Skilled in problem-solving and operations management, I fostered strong vendor relationships and streamlined processes, resulting in increased customer satisfaction and operational efficiency.

Organized and dependable in managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Manager

Conrado Cecilia Holdings, Inc. (Gamboa's Orchard)
06.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Sales and reservations monitoring for events, Hotel accommodation & Restaurant.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Staff Management, weekly scheduling & customer service handling.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Hotel Supervisor

Hotel Fina
09.2020 - 04.2021
  • Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
  • Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
  • Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
  • Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
  • Implemented up-selling strategies at the front desk, contributing to revenue generation efforts.
  • Streamlined front desk operations for increased efficiency and improved check-in/check-out processes.

Front Desk Receptionist

Hotel Fina
01.2019 - 08.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Education

Bachelor of Science - Psychology

University Of Santo Tomas-Legazpi
Legazpi, Province Of Albay, Philippines

Skills

  • Problem-solving
  • Computer Literate
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Planning and implementation
  • Employee relations and conflict resolution
  • Operations monitoring

Certification

  • (Department of Tourism) Fipino Brand of Service Excellence Train-the trainers Course for in house trainers-Tourism Enterprise Level - June 20-23,2025 (32 hrs)
  • Teaching Assistant-short course (Oxford Home Study) -May 20,2025
  • Child Psychology-Short Course (Oxford Home Study) May 21,2025

Languages

English
Advanced (C1)

Timeline

Operations Manager

Conrado Cecilia Holdings, Inc. (Gamboa's Orchard)
06.2021 - Current

Hotel Supervisor

Hotel Fina
09.2020 - 04.2021

Front Desk Receptionist

Hotel Fina
01.2019 - 08.2020

Bachelor of Science - Psychology

University Of Santo Tomas-Legazpi

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Erika Clarino