Ericqua Mae Pascua
Paranaque City,Metro Manila
Summary
I am a hardworking, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, and have a good sense of humor. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful, and able to listen effectively when solving problems. Dedicated Fraud Analyst with a background in analyzing transactional data to identify patterns of fraudulent activity. Achieved enhanced detection capabilities through detailed investigations and effective customer engagement. Focused on delivering exceptional service while managing high volumes of calls and resolving complaints with professionalism.
Overview
2
2
years of professional experience
Work History
Fraud Analyst
Concentrix
09.2023 - Current
- Analysed transactional data to identify patterns indicative of fraudulent activity, enhancing detection capabilities.
- Conducted detailed investigations into customer accounts to verify legitimacy and prevent unauthorised access.
- Managed a high volume of outbound and inbound calls, maintaining professionalism under pressure.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
Education
College -
Asia College of Advance Studies of Arts Science and Technology. Inc
01.2023
Tertiary -
Eladio T. Balite Memorial School of FIsheries
01.2019
Secondary -
San Jose Technical High School
01.2017
Elementary -
San Jose Central School
01.2013
Skills
- Communication
- Writing
- Teamwork
- Active Listening
- Customer Service
- Computer literate
- Management
- Attention to Detail
- Adaptability
- Organization
- Time-Management
- Fraud identification techniques
- Investigative mindset
- Risk assessment
- Team collaboration
- Customer engagement
- Professionalism under pressure
- High-volume call management
- Methodical problem solving
- Fraud research and assessment
- Banking industry experience
References
- Von Mamaril, Unit Manager, 09770259257
- Marlo Artana, Trainer, 09665507617
- Trecial Sevilla, Colleague, 09955044916
Languages
English
Advanced
C1
Timeline
Fraud Analyst
Concentrix
09.2023 - Current
College -
Asia College of Advance Studies of Arts Science and Technology. Inc
Tertiary -
Eladio T. Balite Memorial School of FIsheries
Secondary -
San Jose Technical High School
Elementary -
San Jose Central School