ERICKSON FRESCO
Business Operations Manager
Meycauayan Bulacan
Summary
Results-driven professional with expertise in Quality Risk Management and Managing Business Operations Optimization. Seeking a challenging position to leverage skills in risk assessment, process improvement, and data analysis for enhancing organizational efficiency, minimizing risks, and driving continuous improvement. Committed to fostering a culture of excellence and innovation through a strategic mindset, strong analytical skills, and a collaborative approach
Overview
17
17
years of professional experience
Work History
Business Operations Manager
Zeres Home Offer (Remote)
New Jersey
02.2021 - 10.2023
- Skilled in aligning processes with strategic goals
- Optimizes workflows for increased efficiency
- Proficient in HR management, including the hire and fire process, ensuring a well-functioning team
- Supervises and leads a team of professionals, including department heads, analysts, and administrative staff.
- Conducts market research to identify potential investment opportunities.
- Negotiates and collaborates with external parties to facilitate business transactions.
- Analyzes data to make informed decisions and recommendations for future investments.
- Attends industry events and networks with other professionals in the real estate and investment sectors.
- Collaborates with project managers to ensure projects are on schedule and within budget.
- Works with the senior management team to develop and implement business strategies.
- Drives innovation through special projects
- Committed to continuous improvement in operational processes
- Fosters a high-performance work environment for sustained success
Senior Business Development Executive
Matrack Inc (Remote)
California
09.2019 - 02.2021
- Results-driven Business Development Executive
- Expertise in B2B sales and lead generation through effective cold calling
- Proven ability to close deals and streamline payment processes
- Builds strong client relationships for long-term partnerships
- Skilled in leading and coordinating appointment setters to maximize team efficiency
- Conducts market research to identify opportunities for business development
- Utilizes data-driven insights for sales optimization
- Committed to delivering exceptional business growth
- Strives to exceed targets through strategic sales efforts
Real Estate Digital Marketing Analyst
Campaigntrack
Manila
02.2017 - 08.2019
- Digital Marketing Analyst with expertise in monitoring and analyzing Ad campaigns
- Optimizes ad performance and creates monitoring tools for comprehensive insights
- Skilled in conducting UAT analysis for new digital marketing platforms
- Produces digital ad performance reports
- Proficient in providing Operation performance analysis, including AHT, TAT, and QC error counts
- Hands-on experience in implementing Facebook and Google ads
- Adept at driving process innovation to enhance quality, speed, and cost-effectiveness
- Committed to achieving outstanding results in digital marketing efforts
- Maximizes the impact of digital marketing through strategic analysis and optimization
Senior Quality Risk and Assurance Analyst
Accenture Philippines
Manila
02.2014 - 09.2016
- Experienced Senior Quality Risk Assurance Analyst
- Skilled in driving Operation Quality process improvement
- Proficient in conducting Root Cause Analysis for quality deliverables
- Leads Agent Coaching Sessions
- Monitors and audits Agent's quality output
- Provides Operation Performance feedback
- Facilitates Calibration Sessions
- Delivers impactful Stakeholder Report Presentations
- Adept at presenting Process and Idea Operation Proof of Concepts (POCs)
- Committed to enhancing quality standards
- Dedicated to optimizing processes for operational excellence
Senior Quality Assurance Analyst
Magellan Solutions Outsourcing Inc., Manila Philip
Manila
11.2010 - 02.2014
- Results-driven Senior Quality Assurance Analyst
- Expertise in Root Cause Analysis
- Proficient in Agent Coaching
- Skilled in Quality Monitoring
- Experience in Operation Performance Feedback
- Conducts Calibration Sessions
- Proficient in Stakeholder Report Presentation
- Proven track record of optimizing processes
- Demonstrated ability to drive continuous improvement
- Committed to ensuring exceptional quality deliverables
- Dedicated to exceeding organizational objectives
Education
Bachelor of Science - Hotel and Restaurant Business Management
A specialized course that focuses on preparing individuals for leadership roles in the hospitality industry. The program typically covers a wide range of topics related to the management and operation of hotels, restaurants, and other hospitality establishments. Here's a brief overview:
The overall aim of Hotel and Restaurant Business Management programs is to equip students with the skills and knowledge needed to navigate the dynamic and competitive hospitality industry successfully.
Skills
Procedure developmentMulti-unit operations managementSystems implementationContract review and recommendationsSix Sigma Locally TrainedAdaptive Project Framework (APF) methodologyAnalytical problem-solvingContinuous improvementsWorkforce training and developmentQuantifiable revenue increasesIncident log managementStrategic resource managementClient relationship managementProcess improvementPerformance reportingStaff retentionQuality Asessment and ReportingCoaching and TrainingIncident management
Affiliations
https://www.linkedin.com/in/erickson-
fresco-98998718b/
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of the Lead Generation Team and Lead Managers.
- Reduced employee turnover by 20% by creating and implementing a no-cost incentive program.
- Enhanced Scorecard and accountability processes, implementing across department for increased productivity and profits.
- Updated and implemented ACQ and Marketing Lead Generation Guiding principle for continued company compliance with Lead conversion guidelines.
- Planned and coordinated Lead Vetting projects resulting in increased of Lead Generation Output for the Month of Aug 2023 hitting the target of 500 Leads and 350 Netleads.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of the Hiring and Onboarding process.
Languages
English
First Language
English
Advanced
C1
Timeline
Business Operations Manager - Zeres Home Offer (Remote)
02.2021 - 10.2023
Senior Business Development Executive - Matrack Inc (Remote)
09.2019 - 02.2021
Real Estate Digital Marketing Analyst - Campaigntrack
02.2017 - 08.2019
Senior Quality Risk and Assurance Analyst - Accenture Philippines
02.2014 - 09.2016
Senior Quality Assurance Analyst - Magellan Solutions Outsourcing Inc., Manila Philip
11.2010 - 02.2014
Siena College - Bachelor of Science, Hotel and Restaurant Business Management