Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erickson Senosin

Baguio City

Summary

Highly organized and detail-oriented administrative professional offering over 4 years of experience coordinating office operations and special projects with high degree of efficiency and accuracy. Resourceful and adaptive team player with expertise in database management, lead and order tracking, customer relationship management and marketing. Results-oriented strategic planner seeking to leverage background into leadership role.

Overview

9
9
years of professional experience

Work History

Director of Client Services

Cyberbacker
10.2020 - Current
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Established performance and service goals and held associates accountable for individual performance.
  • Coordinated communications between clients and the production team.
  • Collaborated closely with other managers to smooth and improve office operations.
  • Established performance metrics to monitor progress toward goals and make data-driven decisions for continuous improvement initiatives.

English Tutor

Engoo
11.2018 - 10.2020
  • Conducted virtual classes to cater to students’ availability and circumstances.
  • Designed, planned and taught effective lessons tailored to student needs, enhancing student outcomes.
  • Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.

Fraud Analyst

Convergys
02.2016 - 07.2016
  • Prevented, detected and deterred cases of financial fraud and irregularities.
  • Responded to complex queries from customers and stakeholders promptly within agreed timescales.
  • Evaluated customer data to identify and prevent fraudulent activities.

Education

Bachelor of Science - Tourism Management

University of Baguio
Baguio City, Province Of Benguet, Philippines
12-2016

Skills

  • Lead & Database Management
  • Customer satisfaction
  • Client relationships
  • Time management skills
  • Clear communication skills
  • Client retention strategies
  • Teamwork
  • Positive attitude
  • Customer service
  • Problem-solving
  • Computer skills
  • Organizational skills
  • Team leadership

Languages

English
Bilingual or Proficient (C2)
Filipino
Bilingual or Proficient (C2)

Timeline

Director of Client Services

Cyberbacker
10.2020 - Current

English Tutor

Engoo
11.2018 - 10.2020

Fraud Analyst

Convergys
02.2016 - 07.2016

Bachelor of Science - Tourism Management

University of Baguio

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Erickson Senosin