ERICK PAUL DELA CRUZ
San Pedro
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
IRT NON-PHONE (Email & Live Chat)
InterContinental Hotels Group
07.2021 - Current
- Member of IRT Non-Phone (Email Team) that assists guests with their inquiries about the hotel and loyalty members about their account and reservation issues through email and phone support.
- Member of IRT Non-Phone (Live Chat Team) that assists guests to book their hotel reservations, check hotel information and loyalty members with their account issues.
ASSOCIATE – APPLICANT CARE
DataFlow Group
03.2019 - 06.2021
- Member of the AST Pioneer Team.
- Trained for FreshDesk, FreshChat and Applicant Assist.
- Assisted applicants with tracking the status of their submitted documents such as Diplomas, Work Experience and Licenses that are being verified by the company and also provide copies of the verified reports via Email support that transitioned to Live Chat.
BACK OFFICE SUPPORT
Shiptek Solutions Corp. (XLOG)
04.2018 - 09.2018
- Member of the Back Office Support Team that provides assistance to customers regards to their bookings created on the online website of XLOG.
- Overlooks the status of all the bookings (shipping/warehousing/trucking) made on the XLOG website, and notifies the customer service team and customers through calls, emails, SMS for real-time updates.
- Live presentation of the XLOG website and how it works to different shipping, warehousing and trucking companies that can take advantage of the software and App.
SYSTEM ADMINISTRATOR
Merkantino Inc.
03.2018 - 09.2018
- Monitors the database of the online store, Little Grocers.
- Overlooked the status of all the orders placed on the Little Grocers online store, and worked with the Little Grocers personnel and customers through emails, and SMS for them to update the status of the orders using Magento eCommerce Platform.
TECHNICAL SUPPORT REPRESENTATIVE
Genpact Services LLC
11.2016 - 01.2018
- Assisted account owners with their issues like password reset, troubleshoot computer/laptop issues and hardware/software issues.
PRACTICUM TRAINEE
AMA Computer College - Biñan Campus
07.2014 - 11.2014
- Assisted the IT Department in providing technical support.
- Troubleshoot hardware and software issues, assisted in data recovery and designing network connection for the computer laboratories.
Education
Bachelor of Science - Science in Computer Science
AMA Computer College
Biñan, Laguna01.2015
High School Diploma -
San Lorenzo School
San Pedro, Laguna01.2011
Skills
- Microsoft Office & Google Workspace
- Computer Hardware & Software troubleshooting
- PC Assembly & Disassembly
- Basic Switching & Routing
- C, C, C#, Java, HTML, VBNet, Python
- Windows, Ubuntu, Chromebox, SteamOS
Training
- Crystal Report Generation Using Visual Studio 10 and SQL Server Programming, 02/01/14, Junior Philippine Computer Society, AMA Computer College - Biñan Campus
- Cellular Technologies, 03/01/14, Junior Philippine Computer Society, AMA Computer College – Biñan Campus
- JQuery Mobile Application Development, 10/01/13, Junior Philippine Computer Society, AMA Computer College – Biñan Campus
Additional Information
Technical Skills:
- Proficient in Microsoft Office applications and Google Workspace.
- Familiar with computer hardware & software, including building a computer, installing the OS and other software and applications and troubleshooting systems.
Interests and Hobbies:
- Enthusiast of movies, TV series, anime, and music.
- Avid reader of web/light novels, manga, and comics.
- Passionate about gaming across multiple platforms (PC, mobile, consoles).
- Dedicated to sneaker collecting.
- Always eager to learn and explore new areas of interest, particularly in technology and digital media.
Languages
English
Upper intermediate (B2)
Japanese
Beginner (A1)
Spanish
Beginner (A1)
Timeline
IRT NON-PHONE (Email & Live Chat)
InterContinental Hotels Group
07.2021 - Current
ASSOCIATE – APPLICANT CARE
DataFlow Group
03.2019 - 06.2021
BACK OFFICE SUPPORT
Shiptek Solutions Corp. (XLOG)
04.2018 - 09.2018
SYSTEM ADMINISTRATOR
Merkantino Inc.
03.2018 - 09.2018
TECHNICAL SUPPORT REPRESENTATIVE
Genpact Services LLC
11.2016 - 01.2018
PRACTICUM TRAINEE
AMA Computer College - Biñan Campus
07.2014 - 11.2014
Bachelor of Science - Science in Computer Science
AMA Computer College
High School Diploma -
San Lorenzo School
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