ERICK JOSHUA ARROYO
Operation Policy Service Facilitator IV
Taguig,National Capital Region
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Operation Policy Service Facilitator
Pioneer Your Insurance
12.2019 - Current
- Receives, prioritizes, facilitates and resolves inquiries and complaints / problems from customers personally or through telephone and email
- Facilitates requests that require transaction processing or sending forms and/or additional information to customers
- Handles customer inquiries, problems or complaints in a timely, confidential, professional and thorough manner
- Gathers data and makes recommendation on problems/complaints received
- Provides adequate follow-ups on files with outstanding items
- Coordinates with concerned departments for resolution of issues brought out by customers
- Ensures proper maintenance of policy documents for processing, imaging and filing
- Enters required information into the database in a timely manner for accurate processing of transactions and generation of reports.
Administrative Staff
MFT Group of Comapanies
4 2019 - 10.2020
- Trade Execution of client's of buy and sell order of their stocks
- Monitor movement of stock market
IT Associate
Housal
09.2018 - 04.2019
- Post all the available properties of company that is for sale or least
- Endorsed client's email inquiry to Sales Associate
Operations Associate
Housal
12.2017 - 09.2018
- Facilitate guests and answer questions or concerns
- Maintain guest records and take reservations
- Resolve problems when challenges arise and ensure guest’s comfort
- Making and confirming room reservations for guests
Sales Coordinator
Housal
09.2017 - 11.2017
- Monitoring sales team’s progress and conducting periodic appraisals
- Keeping customers updated with relevant product information
- Preparing quotes for potential customers
- Managing and coordinating activities of sales team
Education
Bachelor of Science - Business Administration And Management
CENTRO ESCOLAR UNIVERSITY - MAKATI
Makati City, Metro Manila 04.2001 -
High School Diploma -
INTEGRATED MONTESSORI CENTER
Taguig City, Metro Manila 04.2001 -
Skills
Active Listening
Affiliations
- Management Student Association, Member, 2013 - 2017
- Community Outreach Movement Pro-Active Students Service, Volunteer, 2013 - 2017
Training
- Doing Business in World Trade Area (DTI), DTI-Makati, 11/2016
- Road to Innovation Breaking Boundaries, CEU Makati, 01/2017
- Go Negosyo, World Trade Center, Pasay City, 02/2016
Timeline
Operation Policy Service Facilitator
Pioneer Your Insurance
12.2019 - Current
IT Associate
Housal
09.2018 - 04.2019
Operations Associate
Housal
12.2017 - 09.2018
Sales Coordinator
Housal
09.2017 - 11.2017
Bachelor of Science - Business Administration And Management
CENTRO ESCOLAR UNIVERSITY - MAKATI
04.2001 -
High School Diploma -
INTEGRATED MONTESSORI CENTER
04.2001 -
Administrative Staff
MFT Group of Comapanies
4 2019 - 10.2020
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