Summary
Overview
Work History
Education
Skills
Affiliations
Training
Timeline
Generic
ERICK JOSHUA ARROYO

ERICK JOSHUA ARROYO

Operation Policy Service Facilitator IV
Taguig,National Capital Region

Summary

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Operation Policy Service Facilitator

Pioneer Your Insurance
12.2019 - Current
  • Receives, prioritizes, facilitates and resolves inquiries and complaints / problems from customers personally or through telephone and email
  • Facilitates requests that require transaction processing or sending forms and/or additional information to customers
  • Handles customer inquiries, problems or complaints in a timely, confidential, professional and thorough manner
  • Gathers data and makes recommendation on problems/complaints received
  • Provides adequate follow-ups on files with outstanding items
  • Coordinates with concerned departments for resolution of issues brought out by customers
  • Ensures proper maintenance of policy documents for processing, imaging and filing
  • Enters required information into the database in a timely manner for accurate processing of transactions and generation of reports.

Administrative Staff

MFT Group of Comapanies
4 2019 - 10.2020
  • Trade Execution of client's of buy and sell order of their stocks
  • Monitor movement of stock market

IT Associate

Housal
09.2018 - 04.2019
  • Post all the available properties of company that is for sale or least
  • Endorsed client's email inquiry to Sales Associate

Operations Associate

Housal
12.2017 - 09.2018
  • Facilitate guests and answer questions or concerns
  • Maintain guest records and take reservations
  • Resolve problems when challenges arise and ensure guest’s comfort
  • Making and confirming room reservations for guests

Sales Coordinator

Housal
09.2017 - 11.2017
  • Monitoring sales team’s progress and conducting periodic appraisals
  • Keeping customers updated with relevant product information
  • Preparing quotes for potential customers
  • Managing and coordinating activities of sales team

Education

Bachelor of Science - Business Administration And Management

CENTRO ESCOLAR UNIVERSITY - MAKATI
Makati City, Metro Manila
04.2001 -

High School Diploma -

INTEGRATED MONTESSORI CENTER
Taguig City, Metro Manila
04.2001 -

Skills

Active Listening

Client Assistance Referrals

Collaboration and Teamwork

Customer Service

Time Management

Written Communication

Analytical Skills

Goal Setting

Life Skills Development

Microsoft Office

Problem-solving aptitude

Multitasking

Affiliations

  • Management Student Association, Member, 2013 - 2017
  • Community Outreach Movement Pro-Active Students Service, Volunteer, 2013 - 2017

Training

  • Doing Business in World Trade Area (DTI), DTI-Makati, 11/2016
  • Road to Innovation Breaking Boundaries, CEU Makati, 01/2017
  • Go Negosyo, World Trade Center, Pasay City, 02/2016

Timeline

Operation Policy Service Facilitator

Pioneer Your Insurance
12.2019 - Current

IT Associate

Housal
09.2018 - 04.2019

Operations Associate

Housal
12.2017 - 09.2018

Sales Coordinator

Housal
09.2017 - 11.2017

Bachelor of Science - Business Administration And Management

CENTRO ESCOLAR UNIVERSITY - MAKATI
04.2001 -

High School Diploma -

INTEGRATED MONTESSORI CENTER
04.2001 -

Administrative Staff

MFT Group of Comapanies
4 2019 - 10.2020

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ERICK JOSHUA ARROYOOperation Policy Service Facilitator IV