Ericka Mae Busran
Manila
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Administrative and Customer Support Specialist
Kassoom
03.2024 - Current
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared, and delivered reports to various departments.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Support Team Leader
MyFreeCourse UK
12.2022 - 12.2023
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
- Increased team productivity by implementing performance metrics and setting clear expectations.
- Mentored new hires, promoting a positive work environment and fostering professional growth.
Customer Service Representative
360Training
09.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handle five live chats at a time with minimum of 80 chats per day
Education
Bachelor of Science - Tourism Management
Universal College of Paranaque
Sucat, Paranaque, Philippines08.2019
Skills
Customer Relationship Management (CRM)
Attention to Detail
Teamwork and Collaboration
Call center experience
MS Excel
Multitasking
Organization and Time Management
Adaptation Skills
CRM Software
Timeline
Administrative and Customer Support Specialist
Kassoom
03.2024 - Current
Support Team Leader
MyFreeCourse UK
12.2022 - 12.2023
Customer Service Representative
360Training
09.2021 - 12.2022
Bachelor of Science - Tourism Management
Universal College of Paranaque
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