Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ericka Patcho

Cabuyao

Summary

Dynamic sales professional with a proven track record at Puma Sports Philippines Inc., excelling in customer service and sales strategies. Recognized for enhancing customer satisfaction and consistently achieving sales targets. Strong problem-solving abilities and adept in POS system operation, fostering teamwork to drive store performance and profitability.

Overview

4
4
years of professional experience

Work History

Sales Associate

Puma Sports Philippines Inc.
08.2023 - Current
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.

In- House Customer Service Representative

Mitsubishi Motors Philippines Inc.
12.2022 - 06.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Sales Associate

Maguire Group Inc.
05.2022 - 12.2022
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Recovery Operation Assistant

Ninja Van Philippines Inc.
06.2021 - 07.2021
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

Education

Tourism Management

Laguna State Polytechnic University
Los Banos, Province Of Laguna
06-2023

Accountancy Business And Management (ABM)

Angels In Heaven School A Beaconhouse School
Sala Cabuyao Laguna
04-2020

Bigaa Integrated National High School
Bigaa Cabuyao Laguna
04-2018

Bigaa Elemantary School
BIgaa Cabuyao Laguna
04-2014

Skills

  • Problem-solving skills
  • Time management
  • Multi-tasking strength
  • Exceptional customer service
  • Money handling
  • Product sales
  • Sales strategies
  • Upselling
  • POS system operation
  • Stocking and receiving
  • Promotional support
  • Merchandising

Accomplishments

  • Qouta Achiever
  • Top Performer
  • Awarded “Cat of the Month ” 2023
  • Awarded "Best Retail Employee" Annual Award 2023

Timeline

Sales Associate

Puma Sports Philippines Inc.
08.2023 - Current

In- House Customer Service Representative

Mitsubishi Motors Philippines Inc.
12.2022 - 06.2023

Sales Associate

Maguire Group Inc.
05.2022 - 12.2022

Recovery Operation Assistant

Ninja Van Philippines Inc.
06.2021 - 07.2021

Tourism Management

Laguna State Polytechnic University

Accountancy Business And Management (ABM)

Angels In Heaven School A Beaconhouse School

Bigaa Integrated National High School

Bigaa Elemantary School

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Ericka Patcho