Online PC and Console Games
ERICK. Obida
T2 Game Master Support
San Jose Del Monte
Summary
Technology-inclined professional, possesses strong troubleshooting capabilities and has customer-oriented attitude. Experienced in providing customer service support for both voice and non-voice campaigns. Adept at analyzing system/product process and a team player.
Overview
11
11
years of professional experience
1
1
Certification
Work History
T2 Game Master Support for Square Enix
TaskUs
09.2021 - Current
- Processing in-game ticket reports for players suspected of violating the game's TOS, Bug reports, and Item restoration requests.
- Conducting in-game communication to discuss potential sanctions, gather additional information about a recent report, and resolve any other in-game issues.
- Impose probation once the evidence of a TOS violation is verified.
Aetna Customer Advocate
Hinduja Global Solutions
03.2020 - 08.2021
- HealthCare Support
- Assisted with Claims for Healthcare members
Viator Multi-media Supplier Support
Concentrix
12.2017 - 07.2020
- Handled Supplier Product listings for tours and activities.
- Assisted with product descriptions, changes, pricing, and reviews.
- Provided live chat support to Product suppliers.
Western Union CSR / Western Union Email & Chat Rep
SPi Global
01.2014 - 06.2017
- Delivered customer service for money remittance to U.S. clients.
- Aided clients with their Claims and Refund requests
Education
No Degree - Call Center Management
Bulacan Polytechnic College
Graceville Sub. Tungko San Jose Del Monte Bulacan 04.2001 -
Skills
Has excellent communication skills for both written and verbal
Certification
Berlitz - Email and Writing Certified
Interests
Bass and Rhythm Guitars
Conspiracy Theories
Timeline
T2 Game Master Support for Square Enix
TaskUs
09.2021 - Current
Aetna Customer Advocate
Hinduja Global Solutions
03.2020 - 08.2021
Viator Multi-media Supplier Support
Concentrix
12.2017 - 07.2020
Berlitz - Email and Writing Certified
01-2016
Western Union CSR / Western Union Email & Chat Rep
SPi Global
01.2014 - 06.2017
No Degree - Call Center Management
Bulacan Polytechnic College
04.2001 -
Similar Profiles
Ankita Saini NigamAnkita Saini Nigam
Customer Service Teammate at TaskusCustomer Service Teammate at Taskus
Zulema De La Rosa De La RosaZulema De La Rosa De La Rosa
Customer Service Representative at TaskUsCustomer Service Representative at TaskUs
Salvador Andrade Jr.Salvador Andrade Jr.
Critical Safety Agent at TaskUsCritical Safety Agent at TaskUs