Erick Carcamo

Leading operations comprising over 3,500 employees, accountable for delivering key operational outcomes, driving business transformation,.

Provide strategic leadership to VPs, Directors, and heads of enabling functions, ensuring alignment across all facets of the organization. Spearheading transformation initiatives within Philippine operations focused on enhancing service delivery, improving cost efficiency, and streamlining performance at scale.

Successfully led the post-acquisition transition of management teams across five countries following the acquisition of Majorel. Through strategic planning and a clearly articulated vision for long-term growth, I built trust by prioritizing transparency and open communication during a period of significant change. This approach resulted in strong leadership retention and ensured continuity in operations, avoiding disruption during a critical integration phase.

Accountable for end-to-end operational delivery, vertical market expansion, fostering a culture of innovation, and strengthening leadership capabilities across regions.

Built a cohesive regional culture while standardizing operational processes to drive efficiency and scalability. Successfully scaled the Philippines workforce from 780 to 8,500 employees, expanded operations in Malaysia from 36 to 2,500, and launched new sites in Kenya, Thailand, while taking over and optimizing operations in India. Led five consecutive years of growth, driving revenues from $21 million to $230 million.

Held both direct and dotted-line leadership responsibilities across key operational functions, including Operations, HR, IT, Facilities & Administration, Security, Business Continuity Planning (BCP), and Learning & Development.

Collaborated closely with the Business Development team to develop go-to-market sales presentations and actively participated in client pitches, contributing to multiple successful wins.

Developed and implemented scalable, cost-efficient processes and policies to support rapid growth and cross-functional alignment. Additionally, led the end-to-end strategy for identifying, negotiating, designing, and building new site locations across multiple countries—ensuring alignment with organizational goals and long-term expansion plans.

Oversaw the Technology, Telecoms, and Collections verticals, as well as three recruitment hubs across multiple Manila sites. During my tenure, successfully doubled the vertical client base to 35, scaled headcount to 5,000, and grew revenues to $120 million. This growth was fueled by data-driven decision-making and implementation of an Effortless Experience model to boost efficiency and accountability.

Assigned oversight of the Cebu region to stabilize performance during a leadership transition, while recruiting a new Director. Focused on cost reduction by optimizing operational ratios and streamlining reporting processes—resulting in significant improvements in operational efficiency and overall performance.

Increased Client growth by 300% through performance gains, driven by strong collaborations with training and quality. Generated over $13 million in annual revenues, a 420% increase.

Implemented RMHs first offshore joint venture in India. Drove revenue growth by 420%, managing six channels for the organization's largest client.

Initially entered industry as front-line agent, various site level management roles progressing to a Sr. Performance Manager focused on driving quality and growth of all non-performing clients.