Microsoft Office
Eric John De Jesus
Customer Service Representative
Caloocan
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative Agent
Sitel
Quezon City
09.2020 - 08.2021
- Answered customer telephone calls about billing, technical support and sales for television, internet, and home phone services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
Advisor I, Technical Support
Concentrix Daksh Services Philippines Corporation
Mandaluyong City
09.2022 - Current
- Planned, developed and implemented strategies to convey information with key decision makers.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed high levels of call flow and responded to software technical support needs.
Education
Bachelor of Science - Electronics And Communications Engineering
Polytechnic University of The Philippines
1016 Anonas, Sta. Mesa, Manila, Philippines 06.2015 - 05.2020
Skills
Complaint resolution
Software
Salesforce
Timeline
Advisor I, Technical Support
Concentrix Daksh Services Philippines Corporation
09.2022 - Current
Customer Service Representative Agent
Sitel
09.2020 - 08.2021
Bachelor of Science - Electronics And Communications Engineering
Polytechnic University of The Philippines
06.2015 - 05.2020
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