Eric Jelen Sevilla
Taytay, Province Of Rizal
Summary
Business development professional with robust history of driving growth and fostering partnerships. Proven ability to identify market opportunities and execute strategic initiatives for revenue generation. Collaborative team player with strong focus on achieving results and adapting to dynamic business environments. Skilled in relationship building, market analysis, and project management.
Overview
18
18
years of professional experience
Work History
Business Development Consultant
Salesbricks
Remote
07.2024 - Current
- Conducted market research and analyzed industry trends to inform business development strategies.
- Negotiated contracts and closed sales with new and existing clients.
- Leveraged CRM tools to effectively manage leads, ensuring timely follow-up and improved conversion rates.
- Increased client base by identifying new business opportunities and developing strategic partnerships.
- Streamlined sales processes by eliminating redundancy in re-entry of sales leads.
Chief Operating Officer
Cloudworker BPO
Remote
06.2024 - Current
- Collaborated with departments to identify bottlenecks and implement solutions for smoother workflows.
- Developed cost-reduction strategies for increased profitability and resource allocation.
- Drove organizational alignment by developing and implementing comprehensive strategic plan.
- Spearheaded change initiatives to drive organizational transformation and adaptability.
- Addressed employee concerns during transitions to maintain morale and productivity.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
Lead Generation Specialist
TLC Worldwide
Remote
11.2023 - 03.2024
- Collaborated with sales team to align lead generation strategies with company goals.
- Monitored industry trends to identify new lead opportunities.
- Managed follow-up communications to nurture relationships with leads.
- Provided feedback on lead quality to improve future outreach efforts.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Increased lead generation by implementing targeted email campaigns and personalized outreach strategies.
Business Development Specialist
Reliasourcing
Pasay, Metro Manila, Philippines
03.2023 - 11.2023
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads for the sales team.
- Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Negotiated contracts with vendors and clients, securing favorable terms that maximized profits while maintaining strong relationships.
Business Development Executive
EMAPTA Offshore Staffing
Remote
03.2021 - 03.2023
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
Business Development Manager
Pro Source Global BPO
Makati City, Metro Manila, Philippines
03.2018 - 12.2020
- Cultivated client relationships, driving long term customer loyalty and retention.
- Developed comprehensive market analysis to identify growth opportunities.
- Implemented innovative approaches for lead generation and conversion.
- Identified key target markets for strategic initiatives to increase brand presence.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Represented company and promoted products at conferences and industry events.
- Reached out to potential customers via telephone, email, and in-person inquiries.
Appointment Setter
Emapta Versatile Services
Pasig, Metro Manila, Philippines
01.2018 - 10.2018
- Handled client inquiries and provided information about services offered.
- Communicated with potential clients to understand requirements and preferences.
- Conducted research to identify new leads and opportunities for appointments.
- Utilized various communication channels to reach out to clients and confirm appointments.
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Utilized CRM system to track and manage leads, keeping appointments organized.
Lead Generation Specialist
Flat Planet
Makati City, Metro Manila, Philippines
11.2017 - 12.2017
- Collaborated with sales team to align lead generation strategies with company goals.
- Monitored industry trends to identify new lead opportunities.
- Managed follow-up communications to nurture relationships with leads.
- Provided feedback on lead quality to improve future outreach efforts.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Increased lead generation by implementing targeted email campaigns and personalized outreach strategies.
Account Sales Manager
Emapta Versatile Services
Pasig, Metro Manila, Philippines
07.2017 - 10.2017
- Increased account sales by developing and maintaining strong relationships with key clients.
- Developed customized sales presentations tailored to individual client needs, generating increased interest in products and services.
- Consistently maintained accurate records of all communications, deals, and client information using CRM software systems for easy retrieval when needed.
- Negotiated favorable contract terms with vendors, resulting in cost savings for the company without compromising quality or delivery timelines.
- Improved communication within the sales department by implementing regular meetings focused on reviewing goals progress and sharing best practices.
- Identified new business opportunities by conducting market research and competitor analysis.
Business Account Executive
Acquire BPO
Pasig, Metro Manila, Philippines
09.2014 - 07.2017
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Developed strategy to combat increased competitive presence within territory.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Established close relationships with new small business prospects.
- Reached average of [Number]% of sales goals each year.
Outbound Sales Representative
Sitel Philippines
Pasig, Metro Manila, Philippines
02.2014 - 08.2014
- Increased sales revenue through strategic cold calling and lead generation activities.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Made [Number] cold calls per day resulting in client base growth by [Number]%.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
Customer Service Representative
Sitel Philippines
Pasig, Metro Manila, Philippines
02.2011 - 02.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Sykes Asia
Quezon City, Metro Manila, Philippines
05.2009 - 11.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Teleperformance
Mandaluyong City, Metro Manila, Philippines
03.2007 - 11.2007
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Bachelor of Arts - Mass Communication
San Sebastian College
Manila, Metro Manila, Philippines03-2009
Skills
- Competitive analysis
- Account development
- CRM management
- Industry networking
- Prospect management
- Business process improvement
- Lead generation
- Capital planning
- Proposal development
- Contract negotiation
- Account management
- Sales presentation
Timeline
Business Development Consultant
Salesbricks
07.2024 - Current
Chief Operating Officer
Cloudworker BPO
06.2024 - Current
Lead Generation Specialist
TLC Worldwide
11.2023 - 03.2024
Business Development Specialist
Reliasourcing
03.2023 - 11.2023
Business Development Executive
EMAPTA Offshore Staffing
03.2021 - 03.2023
Business Development Manager
Pro Source Global BPO
03.2018 - 12.2020
Appointment Setter
Emapta Versatile Services
01.2018 - 10.2018
Lead Generation Specialist
Flat Planet
11.2017 - 12.2017
Account Sales Manager
Emapta Versatile Services
07.2017 - 10.2017
Business Account Executive
Acquire BPO
09.2014 - 07.2017
Outbound Sales Representative
Sitel Philippines
02.2014 - 08.2014
Customer Service Representative
Sitel Philippines
02.2011 - 02.2014
Customer Service Representative
Sykes Asia
05.2009 - 11.2009
Customer Service Representative
Teleperformance
03.2007 - 11.2007
Bachelor of Arts - Mass Communication
San Sebastian College