Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Ericca Mae Jalipot

Medellin, Cebu

Summary

Experienced in customer service with a focus on maintaining detailed records of customer interactions and transactions. Demonstrated ability to resolve complex issues by collaborating with various departments, ensuring customer needs are met effectively. Developed strong relationships with customers through effective communication and problem-solving skills, contributing to a positive service experience. Proven track record in managing difficult situations with professionalism and a calm demeanor, enhancing overall customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Foundever
Cebu City
06.2024 - 06.2025
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.

Customer Service Representative

Qualfon Philippines Inc
Cebu City
11.2022 - 12.2023
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

Bachelor of Science - Hospitality Management

Cebu Technological University
Cebu City
07-2024

Skills

  • Customer service
  • Customer relationship management
  • Problem solving
  • Team collaboration
  • Conflict resolution
  • Communication skills
  • Product knowledge
  • Call center procedures
  • Time management

Accomplishments

Top Agent Recognition

References

References available upon request.

Timeline

Customer Service Representative

Foundever
06.2024 - 06.2025

Customer Service Representative

Qualfon Philippines Inc
11.2022 - 12.2023

Bachelor of Science - Hospitality Management

Cebu Technological University
Ericca Mae Jalipot